Ambitious college student looking to use my customer service and teamwork skills to better the work place!
Overview
4
4
years of professional experience
Work History
Sales Associate
Sundiego
Carlsbad, California
01.2025 - Current
Assisted customers with product selection, sizing and styling.
Organized stockroom shelves according to size, color or style.
Handled customer complaints in a professional manner.
Processed returns, exchanges, and refunds in accordance with company policies.
Maintained up-to-date knowledge of store merchandise and policies.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Assistant Manager / Server
Blend
11.2023 - Current
Efficiently and accurately processed customer transactions as a cashier, handling cash, credit cards, and mobile payments
Prepared a variety of beverages including coffee, tea, following recipes and customer preferences
Provided excellent customer service by greeting patrons, taking orders, and addressing any concerns or special requests
Maintained a clean and organized work area, including restocking supplies and cleaning equipment to meet health and safety standards
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Host
Milestone Restaurant
02.2022 - 05.2023
Greeted and seated guests in a friendly and efficient manner, ensuring a positive first impression
Managed waitlists and reservations to maximize seating capacity and minimize customer wait times
Answered phone calls and provided information regarding menu items, hours of operation, and reservation availability
Assisted servers and bussers in maintaining a clean and organized dining area, supporting overall guest satisfaction
Server Assistant, Host, Expo
Pau Hauna
05.2021 - 01.2022
Supported servers by refilling drinks, clearing tables, and delivering food promptly to ensure exceptional customer service
Managed the seating and flow of guests in the restaurant by coordinating reservations and walk-ins efficiently
Assisted with food preparation and plating as an expo to ensure all dishes were presented accurately and in a timely manner
Collaborated with kitchen staff and servers to communicate special orders and dietary restrictions to ensure guest satisfaction and a smooth dining experience