Bella Murphy
DSW Shoe Warehouse
AURORA,CO
4
years of professional experience
Experienced sales associate with strong customer service, cash handling, and de-escalation skills. Known for leading daily operations, training associates, and maintaining organized, high-performing sales floors.
Work History
Key Holder
2 Years 3 Months- Responsible for opening and closing procedures, securing cash, merchandise, and store access.
- Led sales floor coverage, prioritized customer service, and resolved escalated issues promptly.
- Trained associates on register operations and merchandising standards.
- Monitored inventory organization, backroom accuracy, and replenishment of high-demand footwear styles.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Collaborated with the management team on implementing strategies to achieve store's monthly sales targets.
Sales Associate
4 Years- Delivered personalized jewelry consultations to guide customers toward engagement, bridal, and fashion purchases.
- Maintained product knowledge on diamonds, gemstones, metals, and warranty options to support confident recommendations.
- Processed sales transactions, returns, and exchanges accurately using point-of-sale systems.
- Assisted with intaking repairs and followed up with guests via email and phone
- Assisted with inventory counts, stock replenishment, and shipment verification to maintain accurate merchandising flow.
- Handled cash, credit, and financing transactions while following store policies and loss prevention procedures.
- Resolved customer concerns professionally, building trust and encouraging repeat business.
- Opened lines of credit for guests
Education
High School Diploma
Skills
Sales
Customer service
Cash handling
Inventory
Training and mentoring
Organization
De-escalation
Timeline
Key Holder
DSW Shoe Warehouse
07.2024 - CurrentRead More
Sales Associate
Signet Jewelers
08.2022 - 08.2026Read More
Endeavor Academy
High School Diploma
Read More