Bella Nurhana
San Antonio,TX
Summary
Dynamic and dedicated server with exceptional customer service skills honed at SAT Asian Seafood and Bar. Proven ability to enhance guest engagement and satisfaction through effective communication and memory retention. Strong work ethic and cash handling expertise contribute to a seamless dining experience in high-volume settings.
Overview
2026
2026
years of professional experience
Work History
Server
Pinang
Server
Weikee
Server
Kiku Hibachi and Sushi
Restaurant Hostess
SAT Asian Seafood and Bar
San Antonio, TX
01.2022 - 05.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Opened and closed seating sections according to volume of guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
Lone Star College
Houston, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Service prioritization
- Professional appearance
Timeline
Restaurant Hostess
SAT Asian Seafood and Bar
01.2022 - 05.2025
Server
Pinang
Server
Weikee
Server
Kiku Hibachi and Sushi
Lone Star College