Bella Santana
Pomona Park,Florida
Summary
Dynamic customer service professional with experience at Lowes Home Improvement and VyStar Credit Union. Expert in cash handling and bilingual communication, I consistently delivered exceptional service and maintained a flawless cash balance. Adept at multitasking and resolving customer concerns, I thrive in fast-paced environments while ensuring accuracy and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Lowes Home Improvment
Palatka, FL
06.2021 - 06.2022
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Student Manager Intern
VyStar Credit Union
Palatka, FL
08.2019 - 05.2021
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
Education
Bachelor of Arts - Organizational Manegment
St Johns River State College
Palatka, FL05-2025
Skills
- Fluent bilingual communication
- Customer service
- Cash handling
- Microsoft Word
- Microsoft PowerPoint
- Multitasking
- Flexible and adaptable
- Bookkeeping
Certification
- QuickBooks Intuit Online Certification
Languages
Spanish
Professional
Timeline
Customer Service Cashier
Lowes Home Improvment
06.2021 - 06.2022
Student Manager Intern
VyStar Credit Union
08.2019 - 05.2021
Bachelor of Arts - Organizational Manegment
St Johns River State College
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