Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Bella Shay

Vail,CO

Overview

12
12
years of professional experience

Work History

Sales Associate

Surefoot
Vail, Colorado
12.2014 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Restaurant Waitress

Cafe 163
Vail, CO
05.2020 - 08.2022
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Sales Associate

Perch
Vail, Colorado
06.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Developed, marketed and sold full range of products and support services.

Education

High School Diploma -

Millbrook School
Millbrook, NY
05.2022

Skills

  • Customer Service
  • Customer Needs Assessment
  • Stockroom Upkeep
  • Order Processing
  • Time Management
  • Stocking and Receiving
  • Retail Knowledge
  • Folding Clothes
  • Cash Register Operations
  • Checking Inventories
  • Answering Customer Questions
  • Stockroom Organizing
  • Patron Experiences

Languages

Spanish

Timeline

Restaurant Waitress

Cafe 163
05.2020 - 08.2022

Sales Associate

Perch
06.2019 - 08.2021

Sales Associate

Surefoot
12.2014 - Current

High School Diploma -

Millbrook School

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Bella Shay