Bella Shay
Vail,CO
Overview
12
12
years of professional experience
Work History
Sales Associate
Surefoot
Vail, Colorado
12.2014 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Restaurant Waitress
Cafe 163
Vail, CO
05.2020 - 08.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Sales Associate
Perch
Vail, Colorado
06.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Developed, marketed and sold full range of products and support services.
Education
High School Diploma -
Millbrook School
Millbrook, NY05.2022
Skills
- Customer Service
- Customer Needs Assessment
- Stockroom Upkeep
- Order Processing
- Time Management
- Stocking and Receiving
- Retail Knowledge
- Folding Clothes
- Cash Register Operations
- Checking Inventories
- Answering Customer Questions
- Stockroom Organizing
- Patron Experiences
Languages
Spanish
Timeline
Restaurant Waitress
Cafe 163
05.2020 - 08.2022
Sales Associate
Perch
06.2019 - 08.2021
Sales Associate
Surefoot
12.2014 - Current
High School Diploma -
Millbrook School