Bella Singer
Gilbert,AZ
Summary
Dedicated and service-oriented professional with a robust background in hospitality, specializing in delivering exceptional customer experiences and managing operations efficiently. Proven track record of fostering positive relationships and providing high-quality service. Currently pursuing a Bachelor's degree in Biology, demonstrating strong determination, time-management, and the ability to balance multiple responsibilities effectively. Committed to leveraging expertise in hospitality and academic knowledge to contribute effectively in both professional and academic settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Top Cup Coffee House
Gilbert, AZ
08.2022 - Current
- Collaborated with colleagues to ensure efficient workflow and maintain a positive work environment.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in managing inventory levels to prevent shortage of product.
- Accurately processed customer payments, including cash, credit/debit cards, and mobile payments
- Proactively took on additional duties and responsibilities, demonstrating initiative and adaptability.
Babysitter
Independant
San Antonio, TX
02.2019 - Current
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Administering medication when needed according to parent instructions.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
Barista
Hive48
Gilbert, AZ
09.2021 - 05.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Barista Shift Supervisor
Red Runner Coffee
San Antonio, TX
11.2020 - 07.2021
- Inspected coffee brewing equipment to ensure proper functioning.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Barista Manager
Apollos Coffee
San Antonio, TX
12.2019 - 05.2020
- Managed barista staff, ensuring proper training and scheduling.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
Hostess
Sushi Zushi
San Antonio, TX
01.2018 - 09.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
Education
Bachelor of Science - Applied Biological Sciences
Arizona State University- Polytechnic
Gilbert, AZSkills
- Cash Handling
- Up-Selling
- Espresso Machine Operation
- Coffee Expertise
- Conflict Mediation
- Safe Food Handling Practices
- Team Leadership
Certification
- CPR Certification
- Food Handlers Certification
Additional Information
- Volunteer weekly with the Banner Dessert Hospital and ICAN afterschool program
- Volunteered in Guatemala & Costa Rica assisting in dental procedures to the rural communities
Timeline
Barista
Top Cup Coffee House
08.2022 - Current
Barista
Hive48
09.2021 - 05.2022
Barista Shift Supervisor
Red Runner Coffee
11.2020 - 07.2021
Barista Manager
Apollos Coffee
12.2019 - 05.2020
Babysitter
Independant
02.2019 - Current
Hostess
Sushi Zushi
01.2018 - 09.2019
Bachelor of Science - Applied Biological Sciences
Arizona State University- Polytechnic
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