Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Generic

Bella Spencer

Kennesaw,GA

Summary

Highly experienced with retail and business and providing excellent customer service along with organized operations and function of a fast pace workplace. In addition, experience with nursing care while displaying excellent interpersonal and team-building skills and effective collaborations. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology. Motivated barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Barista Manager

Marietta Perks
11.2022 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Rental Clerk/Store Clerk

Paradise Rental Boats
05.2019 - 09.2021
  • Organized logistics for 40-60 boat rentals a day, both outgoing and incoming returns.
  • Located boat rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
  • Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
  • Evaluated customer satisfaction with boat rentals and services upon return of rental, taking action to remedy complaints when necessary.


Nurse Technician/Care Partner

WellStar Kennestone Hospital
12.2020 - 03.2021
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Worked with technical platforms such as EPIC and Excel.
  • Provided excellent costumer service to all patients.
  • Arranged transportation and documented details of discharge transition plans.
  • Worked with providers to define quality metrics and outcome reporting process.

Education

Bachelor of Science - Public Health

Kennesaw State University
Kennesaw, GA
05.2024

High School Diploma -

Cartersville High School
Cartersville, GA
05.2020

Skills

  • Information Updates
  • Stockroom Management
  • Critical Thinking
  • Customer Care
  • Complex Problem-Solving
  • Financial Transactions
  • Operational Records Maintenance
  • Electronic Charting
  • Store Opening and Closing
  • Microsoft Excel
  • SPSS Software Skills

Accomplishments

  • Best Customer Service Award 2019, Paradise Rental Boats
  • Supervised team of 12 staff members
  • Presented at KSU research symposium for a statistical analysis achieved in SPSS
  • Led a team of four in the development of a health program implementation on KSU campus regarding nutrition

Volunteer Experience

  • Kennesaw State University Field station- Gathered produce for KSU students and contributed to environmental sustainability efforts
  • Science Olympiad Georgia- Proctor and exam facilitator
  • "Volunteen" services at Kennestone Hospital- Organized patient admit packets and shadowed an outpatient cardiac unit

Timeline

Barista Manager

Marietta Perks
11.2022 - Current

Nurse Technician/Care Partner

WellStar Kennestone Hospital
12.2020 - 03.2021

Rental Clerk/Store Clerk

Paradise Rental Boats
05.2019 - 09.2021

Bachelor of Science - Public Health

Kennesaw State University

High School Diploma -

Cartersville High School

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Bella Spencer