Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bella Zettergren

Plainfield,IL

Summary

With 5 years of experience in customer service, I am a highly productive and efficient professional specializing in conflict resolution, effective communication, and customer relationship management. My expertise in active listening, empathy, and patience enhances customer satisfaction and loyalty. I am committed to leveraging these skills to positively impact my work environment and excel both independently and as part of a team. I am highly motivated, eager to take on new challenges, and adept at quickly mastering new skills. My exceptional interpersonal skills enable me to build strong relationships and foster a collaborative work atmosphere.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walgreens
Shorewood, IL
11.2022 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Assisted teachers with classroom activities and lesson plans.
  • Prepared instructional materials for use in the classroom.
  • Provided additional support to students who needed extra help with assignments or projects.
  • Supervised students during recess and lunch periods.
  • Helped maintain a safe environment in the classroom by monitoring student behavior.
  • Assisted with special events such as field trips, assemblies, and other activities.
  • Created visuals such as bulletin boards, posters, signs., to enhance learning opportunities for students.

Babysitter

Care.com Inc
Plainfield , Illinois
01.2020 - 12.2024
  • Engaged children in fun activities such as outdoor play, arts and crafts, story time, and board games.
  • Assisted with meal preparation and feeding of infants or young children.
  • Provided a safe environment for the children while they played indoors or outdoors.
  • Maintained a clean and organized play area to ensure safety of the children.
  • Supervised baths, dressing, brushing teeth and other hygiene tasks for younger children.
  • Organized age-appropriate educational activities and monitored progress.
  • Taught basic manners such as table etiquette, politeness, sharing to the kids.
  • Implemented discipline strategies when necessary in order to maintain order among the kids.
  • Collaborated with parents regarding their expectations from babysitting services provided.
  • Kept communication open with parents through text messages or phone calls about their child's well-being throughout the day.
  • Planned and implemented creative ways to keep kids entertained like music classes or art projects.
  • Accompanied kids on outings such as parks, zoos or museums while ensuring their safety at all times.
  • Helped older kids with homework assignments or other school related tasks.
  • Encouraging outdoor play, as well as screen time, free play when possible.

Shift Lead

Dairy Queen
Joliet, Illinois
03.2019 - 10.2022
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Prepared orders according to customers liking, and added accommodations.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Ensured that all health regulations were followed during food preparation and storage processes.
  • Discarded expired products immediately according to company policy.
  • Verified accuracy of order before serving it to customers.
  • Delivered orders accurately to customers at their tables or counters in a timely manner.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.

Education

Some College (No Degree) - Elementary Education

University Wisconsin Whitewater
Whitewater, WI

Skills

  • Multi-Task Management
  • Active Listening
  • Community Engagement
  • Customer Service
  • Excellent Communication
  • Organizational Systems
  • Team Collaboration
  • Kitchen Support
  • Food Preparation
  • Heavy Lifting
  • Time Management
  • Food allergy awareness
  • Flexible Schedule
  • Strong Work Ethic

References

References available upon request.

Timeline

Customer Service Representative

Walgreens
11.2022 - Current

Babysitter

Care.com Inc
01.2020 - 12.2024

Shift Lead

Dairy Queen
03.2019 - 10.2022

Some College (No Degree) - Elementary Education

University Wisconsin Whitewater
Bella Zettergren