Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Isabella Diaz

Isabella Diaz

Lehigh Acres,FL

Summary

Knowledgeable in Pharmaceutical Management with solid background in pharmacy operations management. Expertise in streamlining workflows, enhancing patient safety, and optimizing inventory systems. Proven ability to lead teams and foster collaborative environment while maintaining regulatory compliance.

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.

Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
06.2025 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.

Senior Pharmacy Technician

Walgreens at Tampa
10.2023 - Current
  • Managed immunization process as designated hitter
  • Oversaw prescription delivery system
  • Handled prescription typing and intake
  • Managed cash transactions
  • Performed precise medication counting
  • Revamped client reporting process, enhancing efficiency by 30%, showcasing strong problem-solving skills.
  • Streamlined workflow for enhanced drug inventory management, boosting accuracy.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.

Shift Lead

Winn Dixie Supermarket
08.2023 - 10.2023
  • This was an internal transfer position from Fresco y Mas to Winn Dixie in tampa due to school.
  • Oversaw night shift personnel, ensuring smooth operations
  • Maintained accurate cash handling and till management
  • Eager to tackle challenges with a positive attitude, ensuring punctuality and dedication in every task.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.

Teaching Aid/Student Peer Mentor

Florida Southwestern State College at Fort Myers
08.2022 - 08.2023
  • Facilitated student learning as a Teaching Aid at Florida Southwestern State College
  • Implemented innovative lesson plans
  • Conducted personalized one-on-one tutoring sessions
  • Mentored students, fostering academic growth and development
  • Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
  • Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
  • Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
  • Assisted students in identifying their strengths and weaknesses, helping them develop personalized learning plans.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Counseled 1-2 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.

Certified Pharmacy Technician

Fresco Y Mas
07.2021 - 08.2023
  • Managed medication dispensing, ensuring accuracy and patient safety
  • Served as the sole bilingual staff, providing immediate assistance
  • Efficiently conducted patient intake, enhancing customer service
  • Boosted pharmacy efficiency, reducing wait times by 20% through operational improvements.
  • Enhanced inventory accuracy by 15%, ensuring reliable order processing and patient safety.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Education

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL
05-2025

Associate of Applied Science - General Studies in Psychology And Biomedical...

Florida Southwestern State College
Fort Myers, FL
08.2023

Skills

  • Prioritization and scheduling
  • Strategic leadership
  • Strategic issue identification
  • Client support
  • Effective team collaboration
  • Pharmaceutical validation process
  • Patient support services
  • Operational streamlining
  • Hands-on patient support
  • Expertise in patient safety protocols
  • Drug safety
  • Training and mentoring
  • Professional ethics
  • CPR Certified
  • Microsoft dynamics 365
  • Office 365 security
  • Problem-solving
  • Excellent communication
  • Immunizer

Certification

  • ExCpht Training - 6 Month 2020
  • Microsoft Specialist Training - 2019
  • CPR Training - 1 Week

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
06.2025 - Current

Senior Pharmacy Technician

Walgreens at Tampa
10.2023 - Current

Shift Lead

Winn Dixie Supermarket
08.2023 - 10.2023

Teaching Aid/Student Peer Mentor

Florida Southwestern State College at Fort Myers
08.2022 - 08.2023

Certified Pharmacy Technician

Fresco Y Mas
07.2021 - 08.2023

Bachelor of Arts - Psychology

University of South Florida

Associate of Applied Science - General Studies in Psychology And Biomedical...

Florida Southwestern State College

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