Kassady Fohr
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Mukwonago, WI
05.2018 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Managed inventory levels using automated systems to optimize stock and reduce shortages.
- Trained and mentored staff on best practices for medication dispensing and customer service.
- Developed and maintained standard operating procedures for pharmacy workflows, ensuring consistency and quality control.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Education
Pharmacy Technician -
Lakeshore Technical College
Cleveland, WI05.2018
Skills
- Workflow optimization
- Pharmacy management
- Direct patient care
- Patient safety
- Training and mentoring
- Team building
- Operations management
- Staff management
- Insurance billing
- Staff training
- Employee management
- Drug inventory management
- Performance metrics
- Pharmacy operations management
- Immunizations
- Adaptability
- Continuous improvement
- Time management abilities
- Employee work scheduling
- Employee performance evaluations
- Schedule management
- Strategic planning
- Employee recruitment and hiring
- Professionalism
- Problem identification
- Goal setting
- Medical terminology
- Self motivation
- Task prioritization
- Certified in CPR/AED
- Effective communication
- Active listening
- Team collaboration
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Teamwork and collaboration
Certification
- CPhT - Certified Pharmacy Technician
- Pharmacy Technician License - Wisconsin
- Adult Child and Baby First Aid/CPR/AED certification - American Red Cross
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2018 - Current
Pharmacy Technician -
Lakeshore Technical College