BELLE MENDOZA
Miami,FL
Summary
In my 3+ years in the automotive industry, I have learned the importance of adaptability and effective communication in cultivating a loyal clientele and augmenting sales. My bilingual capabilities have drawn clients of different backgrounds to the showrooms. Constructive collaboration with fellow representatives has served me in increasing sales and introducing new clients to our dealership. Furthermore, my organization, problem-solving and marketing skills, in addition to my experience with Autotrader and Excel, have significantly improved internet sales performance. My objectives to exercise empathy and gain clients’ trust make me a valuable asset to any sales department.
Overview
4
4
years of professional experience
Work History
BDC Agent
Largo Honda
06.2025 - Current
- Developed and maintained strong relationships with customers through effective communication and follow-up strategies.
- Assisted in training new BDC Agents to master the CRM software, learn to provide excellent verbal and written communication for our clients, alongside daily tasks; email, call, text
- Diligent follow ups confirming appointments; leading to a decrease in cancellations
- Prompt responses to internet leads, as well as inbound/outbound -email, call, text
BDC Agent
Doral Automotive Group/Doral Lincoln
05.2024 - 06.2025
- Took inbound/outbound calls, English and Spanish
- Provided our customers with product knowledge,
- Worked directly with our sales team, to follow up with our clientele and increase our closing opportunities
- Mastered CRM software to organize and manage leads, documented every interaction, and maintained follow up on potential buyers
BDC Agent
Coconut Point Ford
01.2024 - 04.2024
- Inbound/Outbound Calls, Scheduling appointments, creating and establishing clientele relationships, generating business, attentive responses to online inquiries
- Prompt responses to emails
- Offered product knowledge to our clientele
Grocery Store Stocker
Target
06.2023 - 01.2024
- Assisted guests in locating their needed items
- Daily audits were performed to maintain accuracy of inventory/counts of the products
- Withheld effective communications amongst my team members and upper management
- Operated pallet jacks to relocate heavy merchandise onto the sales floor when needed
- Delivered detailed explanation and or responses to guests that needed more information on an item
- Kept a well organized backroom and would routinely check the sales floor for any trash or spills that may have occurred. Cleanliness is key!
- Fronted the merchandise for an overall appealing presentation to the store
Cashier/Customer Service
Publix
02.2022 - 06.2023
- Attended customers coming in and out of the store, this was our main priority, that each individual felt known
- Built relationships with customers resulting in ongoing business
- Handled the cash register for cash, check, and credit card transactions with perfect accuracy levels
- Provided translations when needed in customer service for our Spanish speaking customers
- Kept bathrooms and store floors cleaning using, mobs, brooms, and 'the machine' to wax the floors
- Monitored the self-checkout area, preventing any fraud or theft
- Faced all the products paying attention to detail for perfect presentation of the store for the next day
- An active listener to any customer complaints or concerns, any escalated issues with a customer was directed to an immediate manager
Realtor's Assistant
Kingship Reality
09.2021 - 03.2022
- Created Effective Marketing Strategies such as Flyers -Digital and Paper
- Managed the social media account linked to all the properties listed, helping promote the properties and increase our sales
- Assisted in Open Houses
Education
High School Diploma -
Excel High School
Minnetonka, MinnesotaSkills
- Enhanced interpersonal communication, both in English and Spanish
- Detail oriented
- Organized
- Skilled typer
- Adaptable
- Receptive
- Multitasking attributes in fast paced environments
- Reliability/Punctual
- Team collaboration
- Continuous customer retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BDC Agent
Largo Honda
06.2025 - Current
BDC Agent
Doral Automotive Group/Doral Lincoln
05.2024 - 06.2025
BDC Agent
Coconut Point Ford
01.2024 - 04.2024
Grocery Store Stocker
Target
06.2023 - 01.2024
Cashier/Customer Service
Publix
02.2022 - 06.2023
Realtor's Assistant
Kingship Reality
09.2021 - 03.2022
High School Diploma -
Excel High School