Leslie Briseno
Oklahoma City,OK
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, maintaining a clean and organized workspace. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
Work History
BDC Agent
Bob Howard Chrysler Jeep Dodge RAM
Oklahoma City, OK
06.2023 - Current
- Participated in training sessions designed to improve job skills related to BDC operations.
- Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Generated reports that tracked sales performance metrics such as number of sales appointments booked per day, week, month.
- Answered customer inquiries via phone, email, or online chat.
- Provided timely, courteous, and knowledgeable responses to information requests.
BDC Agent
Orr Nissan Central/Boomer KIA
Oklahoma City, OK
03.2021 - 04.2023
- Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Answered customer inquiries via phone, email, or online chat.
- Handled customer complaints in a professional manner.
- Generated reports that tracked sales performance metrics such as number of sales appointments booked per day, week, month.
- Followed up with customers to ensure satisfaction with the purchase experience.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Followed up on sales leads through outbound calling.
Customer Service Representative
Lowes Home Improvment
Yukon, Oklahoma
04.2020 - 05.2021
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Verified accuracy of returned items against original purchase records.
- Processed cash, check, and credit card payments for returned merchandise.
Education
High School Diploma -
Calumet High School
Calumet, OK05-2020
Some College (No Degree) -
Redlands Community College
El Reno, OKSkills
- Organization
- Goal-Oriented
- Computer Skills
- Microsoft Word
- Bilingual in Spanish
- Customer service
- Verbal Communication
- Time Management
Timeline
BDC Agent
Bob Howard Chrysler Jeep Dodge RAM
06.2023 - Current
BDC Agent
Orr Nissan Central/Boomer KIA
03.2021 - 04.2023
Customer Service Representative
Lowes Home Improvment
04.2020 - 05.2021
High School Diploma -
Calumet High School
Some College (No Degree) -
Redlands Community College