Bellinger Moye
New York,NY
Summary
Strategic Healthcare IT Professional specializing in EPIC Cadence implementation, clinical workflow optimization, and healthcare technology integration with focus on data-driven improvements and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Project Manager - Cadence SME
MOUNT SINAI HEALTH SYSTEM
01.2023 - Current
- Led technical implementation and optimization of EPIC Cadence scheduling system across enterprise ambulatory care network, serving as primary liaison between clinical operations and IT development teams
- Key Achievements:
- Led implementation of EPIC Decision Trees from design through launch, driving coordination between technical teams and clinical stakeholders
- Co-chaired No-Show Plus Reduction Committee, developing enterprise-wide strategies to increase patient arrivals and optimize scheduling capacity
- Designed and mapped 100+ specialty-specific workflows using Visio, establishing foundation for technical build of decision trees and patient-facing scheduling logic
- Analyzed and optimized provider templates across departments, implementing EPIC best practices to enhance patient access and scheduling efficiency
- Created and delivered presentations on scheduling strategies, template design, and EPIC reporting through Ambulatory Care Academy courses
- Developed comprehensive training materials, tip sheets ('Recipe Cards'), and UAT test scripts for implementation and go-live activities
EPIC Cadence Analyst II
MONTEFIORE MEDICAL CENTER
01.2019 - 01.2023
- Served as lead technical analyst for Decision Tree implementations across multiple clinical departments including Internal Medicine, Pediatrics, Urology, and specialized pediatric services, focusing on standardization and optimization of patient scheduling workflows
- Key Achievements:
- Led organization-wide implementation of Decision Trees for Internal Medicine (Adults and Pediatrics), Urology, and Pediatric Specialties (Endocrinology, Allergy, Nephrology, Adolescent Medicine)
- Spearheaded rapid implementation of Telemedicine scheduling options within Decision Trees across multiple departments in response to COVID-19 pandemic
- Executed comprehensive template management including block creation, timed releases, patterns, session limits, and other Cadence template features
- Conducted design sessions with department stakeholders to evaluate scheduling needs, challenges, and best practices
- Created detailed process maps of scheduling workflows using Microsoft Visio for technical implementation
- Performed complete build of Epic decision trees in appropriate Epic environments
- Developed and delivered analytics reporting on appointment scheduling and completion metrics
Systems Analyst
Cisco Technologies
01.2016 - 01.2019
- Recruited to support implementation of enterprise-wide Cisco Technology platform enhancing technical and telephonic capabilities for healthcare contact center handling over 2 million annual contacts
- Key Achievements:
- Led User Acceptance Testing across multiple project phases, including detailed issue identification and resolution tracking
- Collaborated with cross-functional team to develop logic-based decision support system standardizing workflows for non-scheduling department activities
- Configured and programmed system-level elements including Phones, Agents, Teams, Call Types and Skill group mapping
- Performed needs assessments and identified business requirements for new technological initiatives
- Participated in deployment of patient Self-Service telephony functionality with EPIC integration for appointment scheduling and prescription refill activities
- Manipulated provider templates to test scheduling scenarios via IVR in Epic with various visit types and blocks
Education
Bachelor of Arts - Graphic Design
Oswego State University
Oswego, NY06.2005
Skills
- EPIC Cadence & Decision Tree Implementation & Optimization
- Healthcare Workflow Design & Optimization
- Template Management & Scheduling Systems
- Visual Process Mapping via Microsoft Visio
- Template Optimization and Management
- User Acceptance Testing
- Data Analysis & Reporting
- Stakeholder engagement
- Presentation skills
- Expert problem solving
- Analytical thinking
- Documentation management
- Team collaboration
- Coaching
- Multitasking Abilities
- Process improvement
Certifications And Education
- EPIC Cadence Certification
- EPIC Cadence Decision Tree Badge
- EPIC Scheduling Strategies Badge
- EPIC Prelude Certification
- Cisco Unified Intelligence Center for Advanced Users v1.1
- Administering Cisco Unified Contact Center Enterprise, Parts 1 & 2 v10.0
- Bachelor of Fine Arts, Oswego State University, Oswego, NY
Specialized Capabilities
- EPIC Systems Implementation
- Design, build and implement comprehensive Decision Trees across clinical specialties
- Configure and optimize provider templates to enhance scheduling efficiency
- Develop and execute User Acceptance Testing protocols for new functionality
- Create technical documentation and training materials for end-users
- Integrate telephony systems with EPIC scheduling functionality
- Healthcare Workflow Engineering
- Map and standardize clinical scheduling workflows across diverse specialties
- Design and implement process improvements for patient access
- Develop documentation for technical build requirements
- Conduct workflow analysis to identify optimization opportunities
- Create visual process maps for stakeholder engagement
- Data Analysis & Reporting
- Generate periodic reports on Decision Tree utilization and effectiveness
- Analyze scheduling data to inform template optimization strategies
- Track and audit system requests through Service Desk Manager
- Validate system reports for accessibility and accuracy
- Develop metrics for monitoring appointment scheduling performance
Certification
- EPIC Cadence Certification
- EPIC Cadence Decision Tree Badge
- EPIC Scheduling Strategies Badge
- EPIC Prelude Certification
- Cisco Unified Intelligence Center for Advanced Users v1.1
- Administering Cisco Unified Contact Center Enterprise, Parts 1 & 2 v10.0
Timeline
Senior Project Manager - Cadence SME
MOUNT SINAI HEALTH SYSTEM
01.2023 - Current
EPIC Cadence Analyst II
MONTEFIORE MEDICAL CENTER
01.2019 - 01.2023
Systems Analyst
Cisco Technologies
01.2016 - 01.2019
Bachelor of Arts - Graphic Design
Oswego State University
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