Paul Thompson
Houston,TX
Summary
With 17 years of experience in the technology industry, I have a proven track record of collaborating effectively with cross-functional teams and clients. I drive innovative solutions to ensure seamless operations in diverse medical environments. I have achieved success within the Epic Healthcare System, known for my meticulous leadership and exceptional interpersonal, problem-solving, and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Epic Cadence Consultant
Cleveland Clinic
01.2024 - 01.2025
- Managed and initiated build efforts for the MyChart Patient Self Scheduling component of the Cheers implementation
- Completed interviews for eighteen clinical specialties to identify pilot specialties for Open, Direct and Ticket Scheduling initiative
- Completed optimization of current organizational decision trees to prepare for optimized implementation effort of patient self-scheduling
- Completed implementation of the Cancer Institute transition to Epic Treatment Plan scheduling initiative
- Supervised the Epic Cadence and Beacon teams with the workflow development and testing plan construction for 800+ current state orders requiring a build update for schedule ability
- Completed Cadence decision tree build for the treatment plans in scope for scheduling
- Completed analysis and build for cancer care clinic Decision Trees
- Enhanced system functionality for better patient experience with thorough testing and debugging of Epic Cadence software.
- Evaluated all professional billing insurance payer plans to ensure participating and non-participating payers assessed prior to scheduling
- Developed strong relationships with clients, fostering trust and open communication channels throughout project lifecycles.
- Decision tree build allowed for more efficient insurance authorization workflows
- Provided ongoing support to clients, addressing any issues or concerns related to the scheduling system in a timely manner.
- Collaborated with cross-functional teams to ensure seamless integration of Epic Cadence into existing systems.
Senior Epic Welcome and Cadence Consultant
University of Virginia Health
04.2022 - 12.2023
- Completed implementation for the Epic Welcome application for Cancer Care and Pediatric specialties for the University of Virginia Health Hospital deployment and future hospital kiosk deployments
- Completed implementation of Epic Cadence, Welcome and MyChart into Transplant and Cancer Care specialties, spanning 20+ hospitals and community-based clinics
- Completed implementation effort for the Epic Welcome application for the Orthopedic and Pediatric specialties, spanning 25+ clinics
- Completed Welcome May 2023 upgrade
- Lead Epic transition of Novant Health to UVA Epic System
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Senior Epic Cadence, Welcome and Facility Structure Consultant
UT Health & Science Center at Houston
03.2020 - 04.2022
- Completed Epic Hyperdrive and Cheers implementation across the UT Physicians Practice Plan
- Completed implementation of enterprise Patient Self Scheduling and Cross Departmental Scheduling initiative for UTHealth Houston and UT Physicians Practice Plan
- Completed Summer 2021 implementation effort for the Epic Welcome application that will consist of 180 + devices across 350+ clinics
- Completed Cadence application build for Behavioral Health in both Adult and Pediatric sub-specialties
- Completed Facility Structure expansion effort for 2021 GO Live of 450+ Epic departments
- Completed Cadence/Welcome to MyChart integration, constructing organizational critical questionnaires (Travel Screening and Sexual Orientation Gender Identity)
- Completed the Cadence/MyChart Online scheduling built for thirty-seven outpatient clinics, equating to 145 Epic Departments
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Senior Welcome Consultant
Louisiana Children's Medical Center
12.2019 - 03.2020
- Served as the Welcome Lead and Welcome Build Analyst for the Louisiana Children’s Hospital deployment and future hospital kiosk deployments
- Managed the transition of the appointment reminder system conversion from legacy to Televox
- Managed conversion effort of 17k+ legacy provider systems to Epic
- Supplied technical analysis requiring legacy system data extract, system comparison and data import into Epic
Senior Consultant
Hill Physicians Medical Group
06.2019 - 12.2019
- Served as temporary Facility Structure/Cadence/Prelude build liaison for HPMG
- Analyzed the build from earlier 14 Community Connect wave practices, supplying optimization plan for the consolidation of visit type build
- Instituted Facility Structure change control process and Facility Structure macro allowing organization to efficiently pull analysis of EAF, DEP, ROM, and BED in single extract
- Completed analysis and build for outpatient clinic Decision Trees
- Evaluated all professional billing insurance payer plans to ensure participating and non-participating payers assessed prior to scheduling
- Decision tree build allowed for more efficient insurance authorization workflows
- Lead liaison for optimization of appointment conversion protocol with HIM and Cadence build teams
- Implemented a more efficient timeline for data gathering for HIM and pre-import analysis for Cadence
Senior Epic Cadence and Welcome Consultant
New York City Health and Hospitals
01.2017 - 04.2019
- Served as NYC Health and Hospital System Implementation Facility Organizational Structure lead responsible for the building and maintenance of 3000+ departments, management of 17 Facility Structure Application Leads and implementation of Facility Structure change management process into ServiceNow
- Completed build and led Welcome deployment project within Women’s Health Services for five of the 11 NYC Health and Hospitals
- Served as the Welcome Lead and Welcome Build Analyst for the Women’s Health Service deployment within twelve departments across eight organizational hospitals
- Oversaw Welcome Workgroup across eight organizational hospitals that included department deployment managers, site plant directors and staff, site technical application teams, site communication and diversity teams
- Completed LWS build for 24 Welcome tablets
- Implemented Enterprise Decision Trees for H+H organization that allowed for them to accurately align patients’ insurance and/or financial need and last appointment within organization prior to scheduling
- Completed analysis and build for Enterprise Decision Trees that evaluated patient insurance payer, last patient visit, referral status, and self-pay status to drive scheduling process
Senior Cadence Consultant
Vanderbilt University Medical Center
08.2016 - 12.2017
- Served as consultant and co-team lead for implementation of three hospitals and 250+ clinical facilities across the Vanderbilt University Medical Center network
- Oversaw and completed build for the PRC, SER, and CER expert-files, while being direct liaison for build management of VUMC Facility Structure DEP and EAF master-files
- Completed extensive Referral and Scheduling work queue build for all Radiology and Ambulatory Care sites
- Instructed FTE Cadence Analyst on building Referral work queues, specifically for E-consults for Ambulatory Care sites and Radiology specialty
Senior Epic Consultant
Partners HealthCare
09.2013 - 07.2016
- Managed 5,000 Epic departments and twenty application teams across 12 Partners HealthCare System sites as Facility Organizational Structure Lead
- Completed build for 80 Community Connect private practice sites, responsible for the build and maintenance of visit types, provider/generic resources, and pool requirements
- Completed Cadence build (2015 Epic go-live) for 800+ departments for Brigham and Women Hospital
- Coordinated implementation of Cadence with MGH Infusion and Cancer Care Center
- Developed 2,000 infusion protocols and 1,000 cancer drugs within Cadence in preparation for 2014 Mass General Revenue Cycle go-live
- Orchestrated development of ServiceNow Facility Structure change control process for Partners HealthCare System
Senior Cadence Project Lead
CHI St. Luke’s Health
12.2012 - 09.2013
- Served as consultant project lead for implementation of five hospital facilities within St
- Luke network, as well as SER lead of 10,000+ referring/non-referring providers post-live
- Developed inventive workflows for hospital facilities allowed seamless transition to Epic
- Completed workflow analysis, build, and validation sessions for all St
- Luke Community Hospital facilities
- Responsible for exact interfacing of non-affiliate providers via Epic Provider on Fly method
Senior Cadence Consultant
Texas Health Resources
01.2011 - 12.2012
- Conducted Epic development, build, validation, and go-live support for fourteen hospitals
- Built completion and maintenance for 10+ master files, including 4,000+ visit types, 500+ questionnaires, 20,000+ SER providers/resources, and 3,000+ end user records
- Managed Cadence implementation at 900-bed Texas Health Resources Dallas flagship hospital, completing departmental analysis, build, validation, and go-live support for fifty-two departments transitioning to Cadence
- Directed Cadence implementation for 300-bed Texas Health Resources HEB hospital, completed department analysis, build, validation, and go-live support for twenty departments transitioning to Cadence
Cadence Lead Analyst
St. Elizabeth Healthcare
09.2009 - 01.2011
- Built and supported Cadence and ADT/Prelude applications for 1,700+ end users, and was template build lead/coordinator for 150 clinics and HOD areas
- Managed build for various Epic master files such as SER (Provider/Generic Resource), PRC (Visit Type), and ECL (Security Class)
Education
Bachelor of Arts - Sociology
Miami University
Oxford, OH08.2016
Skills
- Facility Structure Analysis Development & Build
- Decision Tree Development & Build
- Appointment Conversion
- Provider Schedule Optimization
- MyChart Online Scheduling Optimization
- User Security Optimization
- Operational Leadership Guidance
Certification
Certifications
- Prelude
- Cadence
- Welcome
Badges
- Decision Tree
Timeline
Senior Epic Cadence Consultant
Cleveland Clinic
01.2024 - 01.2025
Senior Epic Welcome and Cadence Consultant
University of Virginia Health
04.2022 - 12.2023
Senior Epic Cadence, Welcome and Facility Structure Consultant
UT Health & Science Center at Houston
03.2020 - 04.2022
Senior Welcome Consultant
Louisiana Children's Medical Center
12.2019 - 03.2020
Senior Consultant
Hill Physicians Medical Group
06.2019 - 12.2019
Senior Epic Cadence and Welcome Consultant
New York City Health and Hospitals
01.2017 - 04.2019
Senior Cadence Consultant
Vanderbilt University Medical Center
08.2016 - 12.2017
Senior Epic Consultant
Partners HealthCare
09.2013 - 07.2016
Senior Cadence Project Lead
CHI St. Luke’s Health
12.2012 - 09.2013
Senior Cadence Consultant
Texas Health Resources
01.2011 - 12.2012
Cadence Lead Analyst
St. Elizabeth Healthcare
09.2009 - 01.2011
Bachelor of Arts - Sociology
Miami University
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