Bellini Ha
Clinic Operations Manager
Houston,TX
Summary
Healthcare operations professional who directed patient flow and standardized 5+ workflows in a startup clinical setting, with workflow design and vendor coordination. Managed intake-to-follow-up scheduling, built SOP libraries, and supported the launch of a Direct Primary Care model. Strengthened service quality by resolving 10+ patient issues per month and improving operational consistency across the care journey.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Lead Operations Coordinator
Prosper Medicine
01.2026 - 09.2026
- Designed and built the company's end-to-end SOP library from the ground up, standardizing clinical and operational workflows across the organization.
- Coordinated patient care scheduling and appointments, facilitating seamless member journeys from intake through follow-up.
- Negotiate contracts and pricing with external vendors including lab partners and compounding pharmacies, optimizing cost and service quality for the practice.
- Negotiated contracts and pricing with external vendors, enhancing service quality and cost efficiency for the practice.
- Coordinate all patient care scheduling and appointments, ensuring seamless member journeys from intake through follow-up.
- Serve as primary point of contact for patients throughout their care journey, resolving issues proactively and maintaining high satisfaction.
- Identified operational bottlenecks and implemented process improvements, elevating efficiency and quality of member experience.
Clinical Trainee / Medical Student
Sam Houston State University COM
08.2023 - 12.2025
- Completed 1.5 years of doctoral-level didactic and clinical training in Clinical Anatomy, Medical Physiology, Pharmacology, Cardiology, Renal, Endocrine, and Clinical Skills.
- Conducted comprehensive patient interviews to gather social, medical, and family histories; documented findings in SOAP note format for efficient attending physician review.
- Analyzed patient diagnostic data and lab results (CBC, CMP) to identify pathologies, supporting effective care planning.
- Presented clinical cases to supervising physicians, synthesizing complex medical information into clear, actionable reports to enhance decision-making.
- Trained in sterile technique, physical examination maneuvers, and standard clinical safety protocols.
Medical Assistant
Total Men's Primary Care
06.2022 - 01.2023
- Assisted in patient triage by collecting vitals and preparing History of Present Illness (HPI) notes for provider review.
- Performed phlebotomy and administered intramuscular injections of hormones and vaccines, ensuring patient safety under clinical supervision.
- Maintained HIPAA-compliant documentation and organized patient records to support efficient healthcare delivery.
Supplemental Biology Instructor
St. Edward's University
01.2019 - 05.2022
- Facilitated twice-weekly supplemental instruction sessions for undergraduate biology students, enhancing understanding of complex scientific concepts for diverse learners.
- Developed and implemented innovative lesson plans to enhance student engagement in biological concepts.
- Facilitated laboratory sessions, ensuring safety protocols and equipment were utilized effectively.
- Collaborated with faculty to integrate interdisciplinary approaches into biology curriculum design.
Undergraduate Researcher
St. Edward's University
01.2019 - 05.2022
- Performed PCR, qPCR, gel electrophoresis, and genomic database analysis over a 4-year longitudinal research project.
- Conducted PCR, qPCR, gel electrophoresis, and genomic database analysis throughout a 4-year longitudinal research project to support genomic research.
- Delivered presentations on research findings at regional conferences and university seminars, enhancing visibility of project outcomes.
- Maintained detailed experimental records, ensuring compliance with laboratory safety standards and facilitating reproducibility of research.
Education
Master of Public Health - Health Management
University of Texas Health Science Center At Houston
Houston, TX 05.2001 -
Doctor of Osteopathic Medicine (Doctoral Coursework) -
Sam Houston State University College of Osteopathic Medicine
Conroe, TX12-2025
Bachelor of Science - Biology
St. Edward's University
Austin, TX05-2022
Skills
- SOP Development
- Process Improvement
- Vendor Negotiation
- Healthcare budgeting
- Contract management
- Practice management software
- Workflow auditing
- Care Coordination
- Patient Triage
- EMR Systems (Epic/Cerner/ECW)
- Patient scheduling
- Quality assurance
- Referral management
- Prior authorization
- Insurance verification
- Patient intake
- Care plan coordination
- Patient referral tracking
Accomplishments
- Magna Cum Laude
- Dean's List (8 semesters)
- Presidential Scholarship
- Outstanding Biology Graduate in Pre-Health Professions
Certification
HIPAA Overview Training for Healthcare Providers | Texas HB 300 Healthcare Privacy Training, HIPAA Employee Compliance Awareness, Basic Life Support (BLS) for Healthcare Providers, CITI Program (GCP/ICH/Human Subjects Research)
Research Experience
Presented undergraduate research findings at regional conferences in microbiology and university seminars.
Timeline
Lead Operations Coordinator
Prosper Medicine
01.2026 - 09.2026
Clinical Trainee / Medical Student
Sam Houston State University COM
08.2023 - 12.2025
Medical Assistant
Total Men's Primary Care
06.2022 - 01.2023
Supplemental Biology Instructor
St. Edward's University
01.2019 - 05.2022
Undergraduate Researcher
St. Edward's University
01.2019 - 05.2022
Master of Public Health - Health Management
University of Texas Health Science Center At Houston
05.2001 -
Bachelor of Science - Biology
St. Edward's University
Doctor of Osteopathic Medicine (Doctoral Coursework) -
Sam Houston State University College of Osteopathic Medicine