Belma Tenic
Kansas City,MO
Summary
Dynamic and results-driven professional with extensive experience at IHOP, excelling in customer service and team leadership. Proven ability to enhance sales growth through exceptional guest rapport and decision-making. Recognized for training new hires and fostering a collaborative environment, ensuring seamless service and high customer satisfaction.
Dynamic individual with hands-on experience in Restaurant Industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
IHOP
Kansas City, MO
01.2025 - 06.2025
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
IHOP
04.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Birthday Hero
PowerPlay
Kansas City, MO
08.2022 - 10.2024
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Oak Park High School
Kansas City05.2025
Skills
- Customer service
- Decision-making
- Team leadership
- Sales growth
Languages
Bosnian
Native or Bilingual
Timeline
Assistant Manager
IHOP
01.2025 - 06.2025
Server
IHOP
04.2024 - 01.2025
Birthday Hero
PowerPlay
08.2022 - 10.2024
High School Diploma -
Oak Park High School