Associate of Science - Computer Science
Gwinnett Technical College
Lawrenceville, GA05.2016
Belmin Salkanovic
Atlanta,GA
Summary
Experienced Salesforce Operations Specialist with 5+ years of expertise in CRM efficiency, compliance, business process automation and risk mitigation for large-scale organizations. Successfully managed Salesforce access for over 10,000 users through RBAC policies and workflow streamlining. Experienced in Agile project management, QA testing with Provar and Selenium, and system defect resolution using Salesforce DX and Copado. Enhanced customer satisfaction via Einstein Bots AI and LiveAgent integration. Prioritizes technical proficiency and compliance, enforcing SOX/GDPR-aligned strategies to secure scalable Salesforce ecosystems.
Education
Skills
- Account Servicing
- In-Depth Knowledge of SalesForce
- Contract Negotiation Expertise
- Time Management
- Consultative Selling Techniques
- Vendor Engagement
- Verbal and Written Commuication
- Business Knowledge
- Employee Motivation
Languages
Bosnian
Native or Bilingual
Serbian
Full Professional
Croatian
Full Professional
Timeline
Associate of Science - Computer Science
Gwinnett Technical College
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