BEN BENNER
Chandler,AZ
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Food and Beverage Manager
Sheraton Grand at Wild Horse Pass
Chandler , AZ
2023.04 - Current
- Oversee operations for multiple Food and Beverage outlets, including Hanyo Bar & Grill, In Room Dining, and Aji Cafe, located within a 5 star spa
- Implemented cost saving measures to decrease beverage cost by more than one percent in less than one year
- Increased Guest Satisfaction Survey percentage by more than 5 points from 2022 to 2023
- Ensured staff maintained Forbes Travel Guide standards
- Nominated Leader of the Quarter for Q1 2024
Front Office Manager
TownePlace Suites by Marriott
Bentonville , AR
2021.04 - 2023.02
- Established customer relationships to expand brand loyalty
- Oversaw purchasing for the hotel
- Implemented new ideas for breakfast operation, inventory control, and front desk operations
- Prepared team schedules and cross-trained staff
- Worked closely with other hotels to brainstorm methods for maximizing revenue
Server
Sheraton Grand at Wild Horse Pass
Phoenix , AZ
2018.11 - 2020.03
- Delivered food and excellent service accurately within a 30-minute time frame per order at a 500-room resort
- Twice nominated employee of the month (March 2019 and February 2020)
Education
Environmental Sustainability - Environmental Engineering
Chandler-Gilbert Community College
2026-05
High School Diploma -
Hamilton High School
2016-05
Skills
- Operations management and oversight
- Customer service
- Cross-functional team management
- Oversee administrative functions
- Improve performance
- Microsoft office proficient
Timeline
Assistant Food and Beverage Manager
Sheraton Grand at Wild Horse Pass
2023.04 - Current
Front Office Manager
TownePlace Suites by Marriott
2021.04 - 2023.02
Server
Sheraton Grand at Wild Horse Pass
2018.11 - 2020.03
Environmental Sustainability - Environmental Engineering
Chandler-Gilbert Community College
High School Diploma -
Hamilton High School
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