Ben Epstein
Dallas,TX
Summary
Dynamic Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate situations, and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent application of best claim practices, and a commitment to industry and company ethics.
Overview
5
5
years of professional experience
Work History
Claim Associate
State Farm Insurance
09.2019 - Current
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Q3 2023 Mission CX Awardee in Express
- Selected for the development and testing of MAXX claim software
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
- Supporting our customers through personalized, caring, and simple interactions.
Commercial Fire Alarm Field Technician
Frontline Fire Protection
07.2018 - 07.2019
- Responsible for a prosperous customer experience, system tests, inspections, installation, and prepared diagnostic reports for City sand County review
- Reviewed electrical layouts contained on the builder's blueprints to determine the appropriate fire alarm system and ensure compliance to electrical and fire codes
- Performed different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment
- Maintained records of service calls, training, and expenses
- Educated customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person
- Successfully conducted market research using real time position charts and news groups to assist clients to making timely investment decisions
- Partnered with local Operations team to communicate messages to associates
- This includes updated team directives, company policy, short and long-term associate goals.
Education
Bachelor of Business Administration -
University of New Orleans
AMLI Certification - undefined
Skills
- ECS
- MAXX
- Fully Licensed Claims Adjuster
Timeline
Claim Associate
State Farm Insurance
09.2019 - Current
Commercial Fire Alarm Field Technician
Frontline Fire Protection
07.2018 - 07.2019
Bachelor of Business Administration -
University of New Orleans
AMLI Certification - undefined
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