Ben Feng
Albany,NY
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Homeland Security US Department
Albany, NY
07.2024 - Current
- Screened passengers, baggage, and cargo using X-ray machines, body scanners, and other security equipment to ensure compliance with federal aviation security regulations.
- Identified and responded to potential security threats, prohibited items, and suspicious behavior following standard operating procedures.
- Provided clear instructions and customer service to travelers while maintaining efficient passenger flow through security checkpoints.
Call Center Agent, Inbound Sales
Spectrum
Albany, NY
01.2024 - 05.2024
- Handled high-volume inbound customer calls, identifying customer needs and recommending appropriate cable, internet, and mobile service packages to drive sales
- Achieved sales targets by building rapport with customers, understanding their needs
- Consistently met or exceeded sales and performance metrics by effectively communicating product features, promotions, and service benefits.
Tech/Sales Associate
Staples
Jackson Heights, NY
08.2019 - 08.2022
- Collaborated with team members to meet sales goals and achieve store targets.
- Maintained a comprehensive knowledge of the latest trends ensuring accurate and up-to-date advice to customer's product purchases.
- Assisted in training new employees, sharing knowledge of best practices and company policies.
Lead Graphic Designer
MinuteMan Press
Flushing, NY
03.2018 - 11.2018
- Designed digital print marketing materials including flyers, brochures, social media graphics, and promotional banners.
- Managed multiple client projects simultaneously, ensuring deadlines, milestones, and project goals were consistently achieved through strong time management and organization.
- Oversaw multiple design projects for diverse clients, effectively managing timelines, milestones, and deliverables to ensure successful project completion.
Stock Associate
Michaels Arts And Crafts
Rego Park, NY
09.2016 - 01.2017
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Provided clear and concise explanations to customers regarding product features, uses, and compatibility, ensuring their comprehension.
Education
Bachelor of Arts - Graphic Design
Queens College
Flushing, NY 01.2018
Associate of Applied Science - Computer Science
Queensborough Community College
Oakland Gardens, NY06.2016
Skills
- Microsoft Office
- Security Screening & Threat Detection
- Customer Service & Client Support
- Great Organization Skills
- Quick Learner/Adaptability
- Team Collaboration
Timeline
Transportation Security Officer
Homeland Security US Department
07.2024 - Current
Call Center Agent, Inbound Sales
Spectrum
01.2024 - 05.2024
Tech/Sales Associate
Staples
08.2019 - 08.2022
Lead Graphic Designer
MinuteMan Press
03.2018 - 11.2018
Stock Associate
Michaels Arts And Crafts
09.2016 - 01.2017
Bachelor of Arts - Graphic Design
Queens College
Associate of Applied Science - Computer Science
Queensborough Community College