Ben Galluzzo

Myself and three of my friends created a landscaping company that would get hired by anyone and everyone who needed yard work done.

• Developed schedules to optimize resource allocation and minimize downtime.
• Collaborated with management to establish service standards and performance metrics.
• Analyzed customer feedback to identify areas for service enhancement and training needs.
• Stayed informed about industry trends and best practices for outside service management within the industry.

I worked inside and outside of the golf shop. I met with customers and helped them pick out the golf equipment that was best suited for them. I checked people into the course and made sure everything ran smoothly. I cleaned carts and helped with whatever I was called to do. I helped develop marketing strategies to generate more business.

• Assisted in developing marketing strategies to promote services and increase membership engagement.
• Trained new staff on operational procedures, fostering a collaborative team environment and knowledge sharing.
• Implemented systems to streamline daily operations, improving overall workflow efficiency within the department.
• Analyzed customer feedback to identify areas for improvement, driving enhancements in service delivery.
• Mentored junior team members, facilitating their professional growth and enhancing overall team performance.
• Boosted client satisfaction by providing exceptional customer service and addressing concerns promptly.