Stephen Bocanegra
Whittier,CA
Summary
Proven leader in the golf industry, adept at enhancing operational efficiency and customer satisfaction, with a notable tenure at American Golf. Skilled in staff management and problem-solving, I've spearheaded initiatives that significantly improved service delivery and team performance. My approach combines professionalism with a positive attitude, driving substantial improvements in guest experience and operational workflows.
Overview
13
13
years of professional experience
Work History
Outside Service Manager
American Golf
05.2015 - Current
- Conducted regular inventory checks, ensuring proper stock levels of necessary supplies and equipment.
- Contributed ideas for process improvements that led to increased efficiency and better guest experiences.
- Stayed informed about industry trends and best practices for outside service management within the golf industry.
- Managed a team of service attendants, ensuring optimal performance and staff development.
- Streamlined outside operations for improved efficiency and reduced wait times during peak hours.
- Solved customer complaints promptly, maintaining high levels of satisfaction among patrons.
Junior Golf Coach
Los Angeles County
01.2012 - 04.2020
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
Outside Service Attendant
Pico Rivera Golf Course
08.2011 - 01.2012
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course..
- Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
Education
High School Diploma -
Montebello High School
Montebello, CASkills
- Customer Relations
- Operational Efficiency
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Staff Management
- Good Judgment
- Professionalism
Timeline
Outside Service Manager
American Golf
05.2015 - Current
Junior Golf Coach
Los Angeles County
01.2012 - 04.2020
Outside Service Attendant
Pico Rivera Golf Course
08.2011 - 01.2012
High School Diploma -
Montebello High School
Similar Profiles
Danny GonzalezDanny Gonzalez
Grass Cutter at American GolfGrass Cutter at American Golf
Damien SevillanoDamien Sevillano
Cart Barn Attendant at American GolfCart Barn Attendant at American Golf
Katherine PrestonKatherine Preston
Beverage Cart Attendant at American GolfBeverage Cart Attendant at American Golf