Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Ben Gordon

Cincinnati,OH

Summary

Customer-centric, team-oriented Restaurant General Manager. Aspires to manage a successful restaurant operation while developing employees to proceed to the next level.

Overview

20
20
years of professional experience

Work History

Senior Manager

Outback Steakhouse
02.2018 - Current
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.

Multi Unit Training Store Manager

Wendy's
05.2006 - 09.2018

Continually monitored restaurants and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Optimized profits by controlling food, beverage and labor costs on a daily basis. Successfully led competitions in selling coupon books and combo up sizing

  • Oversaw various projects from conceptualization to completion
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Process Assistant

Amazon
10.2013 - 05.2015

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed a staff of 100 employees in daily work assignments to maximize productivity. Key member of global distribution operations team, processing nearly 1 million units per shift and coordinated shipments across the entire world.

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Skills

  • Customer-oriented
  • Strong leader
  • Staff development talent
  • Supervisory skills
  • Hiring and training
  • Employee recruitment expertise
  • Operations management

Accomplishments

Efficiently operated two high volume restaurants with a combined staff of 75 team members. Played a key role in training and developing General Mangers, Restaurant Managers, and Shift Supervisors for the benefit of my restaurant and our district. Trained by District Manager to complete the weekly Financial Report for entire district.

Timeline

Senior Manager

Outback Steakhouse
02.2018 - Current

Process Assistant

Amazon
10.2013 - 05.2015

Multi Unit Training Store Manager

Wendy's
05.2006 - 09.2018
Ben Gordon