Ben Henry
13801 Paramount Blvd 6-210,Ca
Summary
Dynamic professional with a proven track record at In Home Care Services, excelling in document management and communication. Adept at enhancing client satisfaction through effective scheduling and training initiatives. Recognized for attention to detail and problem-solving skills, driving operational efficiency and fostering strong relationships among clients and care teams.
Overview
22
22
years of professional experience
Work History
Staff Assistant
In Home Care Services
04.2020 - Current
- Coordinated scheduling for caregivers, enhancing service delivery and client satisfaction.
- Managed documentation processes to ensure compliance with regulatory standards and improve record accuracy.
- Developed training materials for new staff, facilitating effective onboarding and knowledge retention.
- Streamlined communication between clients, families, and care teams to strengthen relationships and service effectiveness.
Staff Member/ Special Olympics
Downey Recreation
10.2019 - 01.2020
- Supervised daily operations and staff performance to ensure high service standards.
- Developed and implemented recreational programs enhancing community engagement and participation.
- Trained new staff on operational procedures, safety protocols, and customer service excellence.
- Collaborated with team members to streamline processes, improving efficiency in program delivery.
Guest Services/ Valet Attendant
Park And Fly
03.2006 - 09.2019
- Managed vehicle parking and retrieval for diverse clientele, ensuring timely service and customer satisfaction.
- Conducted thorough vehicle inspections upon arrival and departure, maintaining high standards of care.
- Assisted in training new staff on company protocols and best practices for efficient valet operations.
- Implemented streamlined processes for vehicle organization, enhancing operational efficiency during peak hours.
Customer Service Representative
Good Will
01.2004 - 03.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
LA Jordan High School
Los Angeles, CA06.1980
Skills
- Document management
- Calendar management
- Reception duties
- Document control
- Verbal and written communication
- Problem-solving
- Attention to detail
- Editing and proofreading
Timeline
Staff Assistant
In Home Care Services
04.2020 - Current
Staff Member/ Special Olympics
Downey Recreation
10.2019 - 01.2020
Guest Services/ Valet Attendant
Park And Fly
03.2006 - 09.2019
Customer Service Representative
Good Will
01.2004 - 03.2006
High School Diploma -
LA Jordan High School