Summary
Overview
Work History
Education
Skills
Training
Volunteer Experience
Timeline
Generic

Ben Jacobson

Hopkins,MN

Summary

Sales professional with a proven track record at Comcast – NBC Universal, consistently exceeding sales targets. Expertise in customer relationship management and effective communication fosters strong client connections and drives account growth. Recognized as a top award winner, bringing enthusiasm and a results-oriented approach to challenges.

Overview

23
23
years of professional experience

Work History

Customer Account Representative - Sales/Retention

Comcast – NBC Universal
01.2017 - 01.2024
  • Delivered comprehensive product information, pricing, and availability to customers.
  • Maintained accurate records of customer interactions for future reference.
  • Developed strong customer relationships to enhance service satisfaction.
  • Conducted detailed account reviews to identify sales opportunities.
  • Excelled in acquiring new customers and upselling existing clients through effective communication.
  • Consistently surpassed monthly and annual sales and retention targets.
  • Recognized as Top Award Winner - West Division in 2021 and 2023.

Licensed Funeral Director

Service Corporation International
Phoenix, USA
01.2012 - 01.2017
  • Managed initial calls to assess client needs and provide support.
  • Coordinated body preparations and removals for funeral services.
  • Scheduled funerals and arranged details with clergy, cemeteries, and vendors.
  • Conducted funeral services, visitations, and burials with compassion and professionalism.
  • Facilitated family meetings, including placement of obituaries in newspapers.
  • Followed up with families post-services to ensure satisfaction and support.
  • Awards: Dignity Memorial's Top Performer (2013 - 2nd Qtr., 4th Qtr.)

Licensed Funeral Director

Washburn McReavy
Minneapolis, USA
01.2009 - 01.2012
  • Facilitated initial calls to gather essential information from clients.
  • Coordinated removals and prepared bodies for services.
  • Scheduled funeral arrangements while liaising with families and service providers.
  • Managed obituary placements in local newspapers for deceased individuals.
  • Contacted clergy, cemeteries, musicians, and caterers to arrange services.
  • Conducted funeral services, visitations, and burials with compassion and professionalism.
  • Followed up with families post-services to provide ongoing support.

Admissions Representative

DeVry University
Edina, USA
01.2008 - 01.2009
  • Recruited and scheduled appointments with interested candidates for DeVry admissions.
  • Interviewed prospective students to assess qualifications and fit for programs.
  • Evaluated applications for admission, ensuring all criteria were met.
  • Recommended applicants for acceptance based on thorough evaluations.
  • Maintained regular communication with prospective students to guide them through the process.
  • Assured completion of all required enrollment forms for a smooth admission experience.
  • Managed record keeping system for tracking application statuses and communications.
  • Exceeded admissions enrollment standards through effective outreach strategies.

Director

Bowe Tennis Academy
St. Cloud, USA
01.2001 - 01.2003
  • Directed tennis camps to develop young talent and improve skills.
  • Collaborated with senior leadership to establish long-term objectives for Tennis Academy.
  • Taught personalized lessons emphasizing technique and strategy.
  • Planned and supervised instructional clinics for adults and juniors.
  • Developed comprehensive programs catering to all player levels.
  • Recruited, trained, and evaluated staff members in Tennis Department.
  • Facilitated communication among coaches, instructors, parents, students, and administrators.

Education

Mortuary Science Degree -

Worsham College
Chicago, IL

Bachelor of Science - Recreation & Health

Southeastern Oklahoma State University
Durant, Oklahoma

Skills

  • Customer relationship building
  • Business development
  • Account management
  • Strategy and planning
  • Sales presentations
  • Active listening
  • Upselling and cross-selling
  • Time management
  • Solutions planning
  • Conflict resolution
  • Microsoft office
  • CRM proficiency
  • Market analysis
  • Networking
  • Exceeding goals
  • Change management

Training

  • OSHA Training Annually, Airborne Pathogens, Bloodborne Pathogens, Communicable Diseases
  • Source for Training, Inc., 2007, Training seminars for College Admissions Departments
  • The Pacific Institute Training Seminar, 2007
  • Dale Carnegie Training Program, 2006

Volunteer Experience

  • St. Louis Park Little League, Assistant Coach
  • Kids Community Tennis Camps

Timeline

Customer Account Representative - Sales/Retention

Comcast – NBC Universal
01.2017 - 01.2024

Licensed Funeral Director

Service Corporation International
01.2012 - 01.2017

Licensed Funeral Director

Washburn McReavy
01.2009 - 01.2012

Admissions Representative

DeVry University
01.2008 - 01.2009

Director

Bowe Tennis Academy
01.2001 - 01.2003

Mortuary Science Degree -

Worsham College

Bachelor of Science - Recreation & Health

Southeastern Oklahoma State University

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