Ben Koelb
Auburn,WY
Summary
Dynamic entrepreneur and seasoned hospitality professional with a proven track record in operations management and business development, notably at NH Drone Aerial Photography. Expert in social media marketing and staff training, I've significantly expanded client bases and enhanced team efficiency. My FAA Part 107 Certification underscores my commitment to excellence and innovation in aerial imaging solutions.
Overview
4
4
years of professional experience
Work History
Independent Business Owner
NH Drone Aerial Photography
05.2024 - Current
- Earned FAA Part 107 Certification to legally operate drones for commercial purposes, ensuring compliance with all federal regulations.
- Developed expertise in aerial photography and videography, specializing in real estate, events, and construction site monitoring.
- Marketed services through targeted digital advertising, social media campaigns, and partnerships with local businesses, resulting in a broad client base across diverse industries.
- Delivered high-quality visual content and custom-tailored drone solutions to clients, increasing repeat business and referrals.
Server
Tucker's Breakfast & Lunch
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Take-Out Server
Tucker's Breakfast & Lunch
12.2021 - 03.2023
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
Host
Tucker's Breakfast & Lunch
03.2021 - 11.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Smoothie Barista
Tucker's Breakfast & Lunch
02.2021 - 03.2021
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
Busser
Tucker's Breakfast & Lunch
11.2020 - 02.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06-2025
Skills
- Operations management
- Business development
- Financial administration
- Staff training and development
- Social media marketing
Timeline
Independent Business Owner
NH Drone Aerial Photography
05.2024 - Current
Server
Tucker's Breakfast & Lunch
04.2023 - Current
Take-Out Server
Tucker's Breakfast & Lunch
12.2021 - 03.2023
Host
Tucker's Breakfast & Lunch
03.2021 - 11.2021
Smoothie Barista
Tucker's Breakfast & Lunch
02.2021 - 03.2021
Busser
Tucker's Breakfast & Lunch
11.2020 - 02.2021
High School Diploma -
Pinkerton Academy
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