Ben Matsumoto
Willoughby,Ohio
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages customer service & task management expertise to manage job functions. Excellent communicator with focus on results.
Overview
8
8
years of professional experience
Work History
Server
Heck's Cafe
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server
Tricky Tortoise Brewing Company
06.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends sometimes in excess of $2000 in sales just by myself per day.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lab Technician I
Sherwin Williams
02.2023 - 08.2024
- Safety Council Representative Q4 2023 - Q2 2024
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Bartender/Server
Pulpo Beer Co.
03.2023 - 02.2024
- Contributed to positive work culture through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Cook, Server, Cashier, Host, Bartender
Buffalo Wild Wings
10.2020 - 03.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Deli Clerk
Giant Eagle
03.2020 - 08.2020
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
Amazon
11.2019 - 01.2020
- Packaging, Fast paced environment
Mixer Operator
Enpac LLC
01.2019 - 08.2019
- Consistently met production deadlines through effective time management and task prioritization skills.
Machine Operator
Royal Plastic Inc.
01.2018 - 01.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Office Assistant
Creative Solutions to Independence
11.2016 - 01.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Busser/Barback
Fourk
09.2017 - 11.2017
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Bachelor's Degree in Chemical Engineering -
Cleveland State University
Cleveland, OHAssociates Degree in Biotechnology Sciences -
Lakeland Community College
Kirtland, OH09.2024
General -
Saint Ignatius High School
Cleveland, OHSkills
- Strong multitasking
- Customer Service
- Highly reliable
- Responsible and Punctual
- Forklift Certification
- Teamwork and Collaboration
References
- Nate Predojev, Current Supervisor, (330) 322-1136, Nathan.D.Predojev@sherwin.com
- Michael Sabatini, Current Shift Lead, (234) 517-4607, Michael.Sabatini@sherwin.com
- Molly Spangler, Manager, (440) 228-1619
Timeline
Server
Heck's Cafe
11.2024 - Current
Bartender/Server
Tricky Tortoise Brewing Company
06.2024 - 11.2024
Bartender/Server
Pulpo Beer Co.
03.2023 - 02.2024
Lab Technician I
Sherwin Williams
02.2023 - 08.2024
Cook, Server, Cashier, Host, Bartender
Buffalo Wild Wings
10.2020 - 03.2023
Deli Clerk
Giant Eagle
03.2020 - 08.2020
Amazon
11.2019 - 01.2020
Mixer Operator
Enpac LLC
01.2019 - 08.2019
Machine Operator
Royal Plastic Inc.
01.2018 - 01.2019
Busser/Barback
Fourk
09.2017 - 11.2017
Office Assistant
Creative Solutions to Independence
11.2016 - 01.2018
General -
Saint Ignatius High School
Bachelor's Degree in Chemical Engineering -
Cleveland State University
Associates Degree in Biotechnology Sciences -
Lakeland Community College
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