Ben Neal
Austin
Summary
Results-driven professional with experience in outside sales, account management, and client relationship development within product-driven industries. Proven ability to manage client relationships, support product launches, and deliver solutions that align with customer needs. Strong communicator with hands-on industry expertise and a track record of improving customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Senior Research & Development Testing Technician
Cobra Puma Golf
Carlsbad, CA
10.2011 - Current
- Collaborate with Tour Department, athletes, and internal teams to align product performance with customer expectations and market demand.
- Serve as a product expert, translating technical features into customer-facing benefits to support sales and product positioning.
- Support product launches by ensuring quality, performance, and readiness for market success.
- Partner with cross-functional teams (R&D, operations, vendors) to deliver high-quality products that strengthen brand reputation and customer trust.
- Contribute to continuous improvement efforts that enhance product reliability and overall customer satisfaction.
Quality Control Auditor
Cobra Puma Golf
Carlsbad, CA
10.2011 - Current
- Supported new product rollouts by working closely with development and operations teams to ensure readiness for market.
- Identified product issues and collaborated on solutions, improving end-user experience and reducing returns/defects.
- Participated in on-site visits to manufacturing facilities, gaining hands-on field experience and vendor interaction.
- Helped streamline processes to improve efficiency and consistency across production.
Senior Sales Account Manager
SRI Surgical
San Diego, CA
06.2010 - 10.2011
- Managed and grew a portfolio of client accounts through consistent communication and on-site support.
- Built long-term relationships with clients, driving retention and repeat business.
- Identified opportunities to improve inventory efficiency, reducing waste and lowering client costs.
- Coordinated product delivery and ensured proper inventory levels based on client needs.
- Acted as primary point of contact, resolving issues quickly and maintaining high customer satisfaction.
Education
B.S. - Business Administration
Sonoma State University
Sonoma, CA01-2005
Skills
- Outside Sales & Territory Management
- Account Development & Client Retention
- Relationship Building & Networking
- Product Demonstration & Consultation
- Pipeline Management & Follow-Up
- Negotiation & Closing Support
- Customer Needs Analysis
- Cross-Functional Collaboration
- CRM & Reporting
Websites
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 40 in the development of Golf Club Designs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Consistently exceeded monthly sales quotas by more than 10%.
- Promoted to Regional Sales Manager after 1 successful year in the sales department.
- Created a company-wide, comprehensive training program for all sales team members.
Affiliations
- Cobra Puma Golf Club Chairman
- Cobra PUMA Golf SCGA Chairman
- Cobra Puma Values Team Member
- R&D Design Review Member
Timeline
Quality Control Auditor
Cobra Puma Golf
10.2011 - Current
Senior Research & Development Testing Technician
Cobra Puma Golf
10.2011 - Current
Senior Sales Account Manager
SRI Surgical
06.2010 - 10.2011
B.S. - Business Administration
Sonoma State University