Ben Newell

Achieved operational excellence in a high-volume luxury restaurant, contributing to a multi-unit resort's success. Improved labor efficiency through strategic workforce scheduling and payroll management, resulting in enhanced team performance. Reduced onboarding time by implementing scalable training programs, fostering a more effective workforce. Drove revenue growth through comprehensive sales data analysis and execution of strategic action plans. Supported financial targets with efficient inventory ordering and robust cost-control systems. Elevated operational standards in collaboration with senior leadership, maintaining Forbes five-star recognition.

Directed the creation and execution of comprehensive training initiatives across multiple departmental roles. Streamlined onboarding procedures to elevate team preparedness and decrease performance discrepancies. Facilitated pre-shift briefings to mentor staff and uphold operational and service excellence. Partnered with leadership to assess skill deficiencies and deploy focused training interventions.

Advanced through four positions in less than three years, demonstrating strong performance and leadership capabilities. Delivered anticipatory service that met Forbes five-star standards. Cultivated strong relationships with members and guests, contributing to increased repeat business and satisfaction ratings. Facilitated team coordination and problem resolution during peak operational periods. Leveraged expert menu knowledge to enhance sales through strategic recommendations.

Managed high-volume shifts while maintaining accuracy, speed, and guest satisfaction.- Balanced registers, generated sales reports, and supported operational needs.- Assisted servers and collaborated across departments to maintain smooth service.