Ben Niekamp
Columbus
Summary
Operations Manager at UPS with a track record in team leadership and performance monitoring. Expert in problem-solving and cross-functional collaboration, successfully enhancing operational standards and employee compliance. Developed actionable plans that improved staff performance, fostering a culture of excellence in customer service and safety adherence.
Overview
10
10
years of professional experience
Work History
Operations Manager
UPS
02.2016 - Current
- Supervised team members to ensure adherence to safety regulations and operational standards.
- Trained staff on best practices for package handling and customer service excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Bachelor of Science - College of Human Ecology
The Ohio State University
Columbus, OH03.2004
Skills
- Problem-solving
- Team leadership
- Operations management
- Employee relations and conflict resolution
- Performance monitoring
- Cross-functional collaboration
Timeline
Operations Manager
UPS
02.2016 - Current
Bachelor of Science - College of Human Ecology
The Ohio State University