Ben Pasos
Santa Clara,USA
Summary
Detail-oriented Facilities Coordinator with over a decade of experience in large-scale corporate environments, including Apple. Expertise in orchestrating complex projects, facilitating executive communications, and analyzing performance data to enhance process efficiencies. Demonstrated success in cultivating vendor relationships and strategic planning, yielding improved operational efficiency and significant cost reductions. Committed to promoting a safe and productive work environment through proactive oversight and clear communication.
Overview
16
16
years of professional experience
Work History
Facilities Coordinator
Apple
01.2025 - Current
- Developed and maintained Standard Operating Procedures (SOPs) and Playbooks for various facilities processes, significantly improving efficiency, consistency, and staff guidance.
- Composed and distributed clear, concise communications regarding facilities updates, incident notifications, and announcements to relevant stakeholders, ensuring transparency.
- Developed and maintained key facilities data reports, tracking KPI trends (e.g., PM service compliance) to drive operational insights and areas for improvement.
- Produced and presented Weekly Brief and Monthly AP Impacts Keynotes to effectively communicate critical information to leadership.
- Organized agendas and prepared materials for senior leadership team meetings, facilitating effective decision-making.
- Coordinated large-scale all-hands meetings and regional initiatives, ensuring smooth execution and timely completion of deliverables.
- Provided comprehensive oversight and coordination for facilities fleet operations (maintenance, cleaning, compliance) and tracked/managed equipment assets and tagging efforts, improving readiness and accountability.
- Tracked and drove active insurance claims related to property damage incidents, minimizing financial losses.
- Maintained critical asset documents, registration, and ensured compliance with facilities staff training requirements.
- Managed complex calendar tracking (PTO, AP/IL Impacts, Project Deadlines) and provided essential support for site walkthroughs, maintenance coordination, office moves, and facilities supply management.
Program Coordinator for Apple Commuter Bike Program
Apple
09.2017 - 12.2024
- Oversaw the opening of Apple Park's Campus Bike Program and worked with Facilities teams to modernize and encourage campus commuter biking across the SVC campus.
- Piloted and implemented a comprehensive fleet management system, helping to launch a new GPS and locking system campus-wide that resulted in a 90%+ reduction in bike loss.
- Implemented new processes and procedures for multiple vendor teams, strengthening communication and ensuring consistency in service delivery.
- Developed program strategies, assessed project risks, and provided actionable solutions to support program success.
Transportation Coordinator
Apple
01.2016 - 08.2017
- Served as an in-field dispatcher, collaborating with vendors to ensure timely employee transportation across Apple campuses.
- Represented the Apple Commute program during new employee orientations, sharing transportation options and conducting weekly Q&A sessions.
Guest Services
Image 2000 Limousine
02.2010 - 01.2016
- Provided customer-focused hospitality and prompt, detail-oriented client transportation.
Education
Associates - Business Communications
Mission College
Santa Clara, CASkills
- Facilities operations and maintenance
- Project and process management
- Communication and analysis
- SOP and playbook development
- Leadership presentations
- Vendor and fleet management
- Workflow optimization
- Data analysis and reporting
- Space planning and office moves
- Project coordination
- Stakeholder communication
- Emergency preparedness
- Risk management
- Software proficiency: Wrike, Box, MS Office Suite, Slack, Keynote
Timeline
Facilities Coordinator
Apple
01.2025 - Current
Program Coordinator for Apple Commuter Bike Program
Apple
09.2017 - 12.2024
Transportation Coordinator
Apple
01.2016 - 08.2017
Guest Services
Image 2000 Limousine
02.2010 - 01.2016
Associates - Business Communications
Mission College