Ben Richards
Galveston,TX
Summary
To obtain a position within this company where I can utilize the skills I have and acquire new skills while maintaining high standards and a strong work ethic. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
36
36
years of professional experience
Work History
Patient Access Representative
Oakbend Medical Center
Richmond, TX
02.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Patient Access Representative
UTMB Galveston
Galveston, TX
05.2023 - 02.2024
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
Patient Access Representative
CHI St. Luke’s
Spring, TX
05.2022 - 04.2023
- Registering Patients and verification of insurance in an emergency room
- Collected co-pays and co-insurance or self-pay patients
- Assist with Replacing Sheets and Cleaning PT rooms once PT is Discharged
Patient Access Representative
Conifer Health
Spring, TX
03.2019 - 05.2022
- Registering Patients and verification of insurance in an emergency room
- Collected co-pays and co-insurance or self-pay patients
- Scheduling and Registering Patients in Outpatient Procedures
Patient Access Representative
CHI ST. Luke’s
Spring, TX
01.2017 - 07.2018
- PAS Registration
- Assisted the Nurse by Taking Patient Vital Signs, Reporting Abnormal Vital Signs, filled out MOT for Patient Transfers, and Rounding on Patients
- Cleaned Rooms and Replaced Sheets on Beds After Patient Discharge
- Registering Patients and verification of insurance in a standalone emergency room
Patient Access Representative
Physicians ER
Montgomery, Texas
01.2012 - 01.2017
- Registration Lead
- Assisted the Nurse by Taking Patient Vital Signs, Reporting Abnormal Vital Signs, filled out MOT for Patient Transfers, and Rounding on Patients
- Cleaned Rooms and Replaced Sheets on Beds After Patient Discharge
- Registering patients and verification of insurance for the emergency room setting.
U.S. Navy
01.1989 - 01.1997
- Security on Submarine
- Security on Submarine Base
- Stern and Helmsmen
Education
Bachelor’s Degree in Management -
University of Phoenix
Houston, Texas01.2009
Associates Degree Criminal Justice -
Remington College
Houston, Texas01.2007
Skills
- Customer Service
- Registration and Admissions
- Appointment Scheduling
- HIPAA Compliance
- Scheduling Diagnostic Procedures
- Quality Assurance
- Work Quality Evaluation
- Problem-Solving
- Fee Collection
- Insurance Verification
Timeline
Patient Access Representative
Oakbend Medical Center
02.2024 - Current
Patient Access Representative
UTMB Galveston
05.2023 - 02.2024
Patient Access Representative
CHI St. Luke’s
05.2022 - 04.2023
Patient Access Representative
Conifer Health
03.2019 - 05.2022
Patient Access Representative
CHI ST. Luke’s
01.2017 - 07.2018
Patient Access Representative
Physicians ER
01.2012 - 01.2017
U.S. Navy
01.1989 - 01.1997
Bachelor’s Degree in Management -
University of Phoenix
Associates Degree Criminal Justice -
Remington College
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