Ben Schaffer

• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed and motivated employees to be productive and engaged in work.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Launched quality assurance practices for each phase of development

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Achieved results by working with staff to meet established targets.
• Monitored workflow to improve employee time management and increase productivity.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

was responsible for all surgeries that came into the hospitals at Providence

• Kept detailed records on individual insurance claims and incorporated into detailed client files.
• Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
• Performed policy renewal and record retention.
• Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Utilized CRM software to manage client relationships.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Billing and counsel lead

• Monitored aging accounts and reached out to customers to discuss payments.
• Completed in-depth research to investigate claims and resolve problems.
• Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

ACE certified

Electrical engineering certificate

Journeyman certificate

• Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
• Completed mechanical designs for HVAC, air control, fire protection and elevators while providing SME input to client and design teams.
• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Tested feasibility, design, operation and performance of equipment, components and systems.

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Understood each target customer's business model, mapped out organization, and identified unique technology needs.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.