Ben Smith
Lenexa,KS
Summary
Highly motivated customer service and logistics professional. Experienced in the techniques of sales and customer service.
Comfortable in fast-paced environments and adaptable to unforeseen challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aston Carter
Lenexa, Kansas
03.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Package Sorter
FedEx
Gardner, Kansas
08.2017 - 12.2021
- Loaded packages onto pallets for shipment.
- Organized packages according to size and weight specifications.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Inspected packages for signs of damage or tampering.
- Unloaded incoming shipments from conveyor belts.
- Utilized hand-held scanning devices to track package movements.
Education
Associate of Arts - Liberal Arts And General Studies
Johnson County Community College
Overland Park, KS05-2019
High School Diploma -
Olathe North High School
Olathe, KS05-2016
Skills
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Consultative Sales
- Truck loading
- Freight Handling
- Computer competency
- Package scanning
Certification
- CPR certified
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Aston Carter
03.2022 - 04.2024
Package Sorter
FedEx
08.2017 - 12.2021
Associate of Arts - Liberal Arts And General Studies
Johnson County Community College
High School Diploma -
Olathe North High School