Summary
Work History
Education
Skills
Timeline
pwb

Ben Swanson

Tucson,Arizona

Summary

Developed skills in high-paced, client-focused environment, excelling in strategic planning and program management. Skilled in fostering relationships, improving processes, and leading teams to achieve organizational goals. Driven and empathetic professional with talent for connecting with individuals and fostering positive relationships. Demonstrates deep understanding of employment services and workforce development, coupled with strong skills in program coordination and team management. Committed to creating impactful employment solutions that enhance organizational performance and individual career growth. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Work History

Employment Services Manager

Ucpsa Workability
Tucson, AZ
12 2021 - Current
  • Collaborated with local businesses to create mutually beneficial partnerships and expand the range of employment opportunities for clients.
  • Provided consultation services to employers on human resources best practices, strengthening relationships between the organization and local businesses.
  • Assisted clients in overcoming barriers to employment by identifying appropriate resources such as training programs or support services available within the community.
  • Increased placement success rates with thorough candidate screening procedures and proactive employer outreach efforts.
  • Reduced client unemployment duration by consistently matching them with suitable job opportunities through effective networking and relationship-building efforts.
  • Maintained up-to-date knowledge of labor market trends, enabling more accurate alignment between client skillsets and available job opportunities.

Outlet Supervisor

La Paloma Spa
Tucson, AZ
03 2021 - 12 2021
  • Collaborated with the management team on promotional events to drive foot traffic and increase sales opportunities.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Conducted thorough employee performance evaluations, providing constructive feedback to support professional development goals.
  • Oversaw employee training programs focused on developing skill sets necessary for success in a retail environment.
  • Coordinated staff schedules to optimize coverage during peak periods while minimizing labor costs.
  • Provided exceptional customer service that resulted in repeat business from satisfied clients who became loyal patrons of the store.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.

Education

Masters Of Science In Organizational Psychology - Organizational Psychology

Grand Canyon University
04.2022

Skills

  • Staffing processes
  • Collaborative team work
  • Communications management
  • Client needs assessments
  • Cultural Awareness
  • Problem-Solving
  • Teambuilding
  • MS Office
  • Interpersonal Communication
  • Planning and Coordination

Timeline

Employment Services Manager

Ucpsa Workability
12 2021 - Current

Outlet Supervisor

La Paloma Spa
03 2021 - 12 2021

Masters Of Science In Organizational Psychology - Organizational Psychology

Grand Canyon University
Ben Swanson