Benae Johnson
Houston,TX
Summary
Detail-oriented individual with a strong interest in lean management, problem-solving, continuous improvement, operations management, and process improvement. Seeking an entry-level position to grow and enhance skills. Passionate about contributing to team-oriented environments through effective communication and collaboration. Excited to bring fresh perspective and enthusiasm to a dynamic organization.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Home Depot
05.2023 - 03.2025
- Retained knowledge about the product in the store
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Cross-trained and backed up other customer service managers.
Cashier
Papas BBQ
05.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High school diploma -
Yesprep North Forest
Houston, TX06-2023
Skills
- Problem resolution
- Complaint handling
- Team collaboration
- Customer support
- leadership
- Customer service
Timeline
Customer Service Associate
Home Depot
05.2023 - 03.2025
Cashier
Papas BBQ
05.2022 - 02.2023
High school diploma -
Yesprep North Forest
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