Benjamin Chock
East Bethel,MN
Summary
Compassionate Case Manager experienced in high stress environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities using a person centered approach.
Overview
8
8
years of professional experience
Work History
Retail Sales Consultant
Prime Communications AT&T
04.2022 - 12.2023
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Determined solutions for clients promptly and professionally.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Co-Manager
Speedway Gas Station
05.2020 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Shift Leader
Dairy Queen Grill & Chill
05.2016 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN05.2024
Associate of Arts - Liberal Arts And General Studies
Anoka-Ramsey Community College
Minneapolis, MN05.2020
High School Diploma -
St. Francis High School
Saint Francis, MN05.2020
Skills
- Organized
- Conflict Resolution
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Honest/Ethical/Integral
- ADL Support
- Case Management
- Analytical and Critical Thinking
- Person-Centered Care
- Culturally Competent
- Life-Long Learner
- Client Advocacy
Timeline
Retail Sales Consultant
Prime Communications AT&T
04.2022 - 12.2023
Co-Manager
Speedway Gas Station
05.2020 - 04.2022
Shift Leader
Dairy Queen Grill & Chill
05.2016 - 05.2020
Bachelor of Science - Human Services
Metropolitan State University
Associate of Arts - Liberal Arts And General Studies
Anoka-Ramsey Community College
High School Diploma -
St. Francis High School
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