Summary
Overview
Work History
Education
Skills
Timeline
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Benedict Anthony

Phoenix,AZ

Summary

Result-oriented Subrogation professional with ten years of experience in managing a team and successfully recovering insurance claims. Strong leadership skills and extensive knowledge of subrogation principles to optimize operations and minimize financial loss. Seeking a supervisor role with Turo where I can leverage my expertise in building relationships while developing people, collaborating with stakeholders, and facilitating meetings to drive improvements in agent and customer experiences.

Overview

16
16
years of professional experience

Work History

Subrogation Processor

Turo
Phoenix, AZ
07.2023 - Current
  • Identify and implement innovative strategies to improve recovery rates for subrogation claims.
  • Participate in ongoing training and development opportunities to stay up-to-date with industry trends and best practices in subrogation processing.
  • Conduct regular audits of subrogation files to ensure accuracy and completeness of information.
  • Develop and maintain relationships with insurance providers and negotiate favorable terms and rates for subrogation claims.
  • Monitor industry trends and changes in insurance policies to ensure compliance and optimize subrogation strategies.
  • Ensure timely and accurate documentation of all subrogation activities, including communication with relevant parties and updates on claim status.

Subrogation Claim Specialist

Brown & Joseph LLC
Scottsdale, AZ
12.2018 - 07.2023
  • Analyzed each potential financial recovery opportunity to determine which to pursue on behalf of Liberty Mutual resulting in departmental recoveries.
  • Managed complex caseload currently in excess of $5M, researching each case and claims thoroughly to ensure maximum recoveries.
  • Reviewed claim files pertaining to property damage, medical injury and workers compensation.
  • Gathered financial information in order to negotiate resolution, or decide for arbitration or litigation.
  • Communicated effectively with adjusters, attorneys, claimants and staff to resolve claims.

Credit Risk and Recovery Manager

Tucson Old Pueblo Credit Union
Tucson, AZ
08.2008 - 06.2018
  • Led a team of 10 employees while providing coaching and developmental discussions.
  • Preformed as a liaison for escalations from customer support, claims team, and leadership to resolve recoveries and disputes.
  • Led the development, implementation, and training of collection procedures while being recognized for keeping the delinquency ratio under five percent.
  • Led programs to increase employee productivity as it relates to performance, recruitment, retention, employee training, education, and workforce planning.
  • Enforced state, federal, and legal regulations as well as company policies and procedures for strict compliance.
  • Collaborated with stakeholders summarizing progress against established goals and objectives.
  • Negotiated favorable terms on contracts, securing cost savings for the organization without compromising quality or service levels.

Education

Bachelors of Arts & Applied Sciences in Business Management (BAAS) -

Eastern New Mexico University
12.2018

Associate of Science in Business Management (AAS) -

Pima Community College
05.2014

Skills

  • Expert negotiation, data collection, and analytical skills
  • Entrepreneurial mindset with a passion of developing and leading teams to success
  • Proficient user of: Microsoft Office, DOMO, Origami, ClaimFlo, LexisNexis, SubroIQ, Navigator, Salesforce
  • Ability to effectively and independently manage workload while exhibiting good judgment
  • Proven ability to demonstrate exceptional customer service and communication skills within a team setting
  • Outstanding management and training abilities – Received Outstanding Leadership award 2021 for team success

Timeline

Subrogation Processor

Turo
07.2023 - Current

Subrogation Claim Specialist

Brown & Joseph LLC
12.2018 - 07.2023

Credit Risk and Recovery Manager

Tucson Old Pueblo Credit Union
08.2008 - 06.2018

Bachelors of Arts & Applied Sciences in Business Management (BAAS) -

Eastern New Mexico University

Associate of Science in Business Management (AAS) -

Pima Community College

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Benedict Anthony