Benedict Hoogsteden
Dayton,OH
Summary
Meticulous IT professional and U.S. Marine Corps veteran specializing in enterprise application support with extensive experience in data integrity and systems analysis. Proven track record in troubleshooting complex issues, ensuring operational continuity, and supporting full system lifecycles. Strong communicator, effectively collaborating with cross-functional teams to maintain system accuracy.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Support Specialist
MIRAC / Tabtronics
Dayton, OH
01.2025 - Current
- Serve as first-line technical contact for 100+ end-users; research inquiries, identify root causes, and deliver timely resolutions while coordinating with cross-functional teams.
- Analyze, test, debug, and resolve hardware/software interface issues and data discrepancies in ERP and enterprise business systems, minimizing downtime and ensuring operational continuity.
- Provided multi-site enterprise application and systems support across three manufacturing facilities, analyzing complex user requirements to troubleshoot and resolve issues, ensuring production workflows and reporting integrity.
- Supported full system lifecycle processes through hardware deployment, asset tracking, and configuration management, documenting setup procedures and changes to enhance system reliability.
- Maintained data accuracy and compliance in enterprise systems, preparing reports and communicating technical findings to stakeholders, ensuring clarity for both technical and non-technical audiences.
IT Intern
MIRAC / Tabtronics
Dayton, OH
09.2024 - 01.2025
- Assisted senior IT staff with troubleshooting systems, configuring workstations, setting up user accounts, and deploying devices, enhancing support for enterprise business systems and ERP environments.
- Liaised between operations and IT, analyzing system issues affecting workflows and applying problem-solving to enhance support for production operations.
- Supported data integrity and configuration management tasks, documenting procedures to ensure accurate system records.
Assembler / Operations & Data Support Specialist (Hybrid Role)
MIRAC / Tabtronics
Dayton, OH
02.2018 - 12.2024
- Acted as primary liaison between operations and IT teams; performed root cause analysis on high-volume transaction data and implemented corrective actions to maintain process reliability and reporting accuracy.
- Analyzed complex user and operational requirements in ERP systems and manufacturing processes to identify and resolve data discrepancies and system issues.
- Monitored compliance with accuracy and regulatory standards in high-volume data environments, mirroring military-level precision.
- Documented and collaborated cross-functionally on enterprise system maintenance and enhancement recommendations, ensuring alignment across teams.
Aviation Maintenance Data Specialist (MOS 6046)
United States Marine Corps
01.2013 - 01.2017
- Managed aviation maintenance database systems for active helicopter squadrons, performing comprehensive data audits, transaction processing, verification, and 100% accuracy maintenance across critical operational records to support mission readiness and regulatory compliance.
- Analyzed high-volume, time-sensitive records; identified discrepancies, researched root causes using structured methodologies, and implemented corrective actions to ensure compliance and operational integrity.
- Led the team as Non-Commissioned Officer in Charge (NCOIC) and shift supervisor; trained and mentored personnel on database systems, documentation standards, and process improvement (Six Sigma White Belt).
- Drafted and presented technical documentation, audit findings, and corrective action reports to squadron leadership and cross-functional teams, ensuring clarity and actionable insights in high-pressure environments.
- Advised on data system performance and maintenance by applying knowledge of system interrelationships, operating modes, and configuration requirements, enhancing operational effectiveness.
Education
CompTIA Security+ -
Syracuse University
07-2026
Associate of Applied Science - Computer Sciences
Sinclair Community College
Dayton, OH12-2024
Skills
- Software Requirements Analysis and Systems Design
- Enterprise Application Support and ERP Systems (Data Integrity, Troubleshooting, Integration)
- Systems Development Life Cycle (SDLC) Support and Documentation
- Database Management, Transaction Processing and Auditing
- Programming Concepts and Tools (from Software Development coursework)
- Root Cause Analysis and Issue Resolution
- Technical Documentation and User Training
- Hardware/Software Configuration and Asset Lifecycle Management
- Windows/Linux/Mac and Multi-Site IT Support
Certification
- Six Sigma White Belt, United States Marine Corps, 2014
- Marine Aviation Maintenance Data Specialist School, USMC, 2013
- Corporal's Course (Resident and Non-Resident), USMC, 2015
- Transition Readiness Seminar, USMC, 2017
Timeline
IT Support Specialist
MIRAC / Tabtronics
01.2025 - Current
IT Intern
MIRAC / Tabtronics
09.2024 - 01.2025
Assembler / Operations & Data Support Specialist (Hybrid Role)
MIRAC / Tabtronics
02.2018 - 12.2024
Aviation Maintenance Data Specialist (MOS 6046)
United States Marine Corps
01.2013 - 01.2017
CompTIA Security+ -
Syracuse University
Associate of Applied Science - Computer Sciences
Sinclair Community College