Benedicte Lelo
4211S 60th ST, Greenfield
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
3
3
years of professional experience
Work History
Customer Service
Walmart
08.2020 - 10.2021
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Digital Personal Shopper
Walmart
08.2020 - Current
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Marketing - Marketing
Milwaukee Area Technical College
Milwaukee, WI05.2024
Skills
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Planning and Organization
- Problem Solving
- Time Management
- Organizational Skills
Languages
French
Native or Bilingual
Additional Information
- Proficient with MS office
- Familiar with professional selling, PPC, SEM,, marketing research and other
Timeline
Customer Service
Walmart
08.2020 - 10.2021
Digital Personal Shopper
Walmart
08.2020 - Current
Marketing - Marketing
Milwaukee Area Technical College
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