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BENESIA NJUNG
Florence,KY
Work Preference
Summary
Junior Systems Administrator with over 3 years of experience ready to contribute in system administration. Adept at managing and optimizing server environments, utilizes troubleshooting skills to resolve technical issues efficiently. Proven ability in managing server configurations and ensuring system security. Skilled in Linux, Windows and virtualization. Reliable and flexible with high standard for performance and collaboration.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Junior Systems Administrator
Health & Education 4 All International
Charlotte, NC
01.2023 - Current
- Administer and maintain Windows 10/11 workstations and Windows Server systems within a domain-based network environment supporting 75+ end users across multiple departments
- Manage Active Directory user accounts, group memberships, password resets, and access permissions for 80+ domain-joined endpoints, ensuring secure and timely account provisioning and deprovisioning
- Support Windows Server operations including NTFS/share permissions, shared network resources, and basic Group Policy configuration to maintain consistent access control
- Assist with patch management, system updates, and routine maintenance across 45+ workstations and servers, contributing to improved system security and reduced vulnerability exposure
- Troubleshoot hardware, software, and TCP/IP connectivity issues (DNS, DHCP, network access), minimizing downtime and contributing to improved ticket resolution efficiency
- Administer and maintain Linux servers (Ubuntu/Rocky Linux), managing user access, file permissions, log analysis, service operations, and system updates in production and test environments
- Document incidents and resolutions in ServiceNow, improving ticket tracking accuracy and maintaining clear technical SOPs
- Collaborate with senior IT staff on infrastructure enhancements, virtualization support (Hyper-V), and resolution of escalated system-level incidents
Medicare Benefits Advisor
Everise
Plantation, FL
05.2021 - 12.2022
- Guided clients in evaluating and selecting Medicare plans based on individual healthcare needs, coverage options, and financial considerations
- Provided ongoing support to existing members through inbound and outbound calls, resolving policy inquiries and strengthening client retention
- Maintained detailed and accurate documentation within internal systems while adhering to strict HIPAA, compliance, and regulatory standards
- Built strong client relationships through clear communication, problem resolution, and the ability to simplify complex insurance information
Education
Associate of Applied Science - Information Technology
Purdue Global University
01-2026
Skills
- Remote desktop services
- User support
- Virtualization technologies
- Active directory
- Desktop troubleshooting
- Program installations
- Vendor coordination
- Technical support
- System monitoring
- Network troubleshooting
Certification
Life & Health Insurance License – Active
Timeline
Junior Systems Administrator
Health & Education 4 All International
01.2023 - Current
Medicare Benefits Advisor
Everise
05.2021 - 12.2022
Associate of Applied Science - Information Technology
Purdue Global University