Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Kevin Sosa

Alexandria,VA

Summary

Enthusiastic and detail-oriented IT professional with 2 years of experience in technical support, hardware/software troubleshooting, and network administration. Bilingual in English and Spanish. Proven ability to provide exceptional IT solutions and support. Currently serving as a Junior Systems Administrator, contributing to the efficiency of IT operations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Junior Systems Administrator

Capital Area Foodbank
01.2023 - Current
  • Provide efficient technical support via phone, email, and ticketing system
  • Maintain and troubleshoot computer hardware, software, and peripherals
  • Administer user tasks through Active Directory, NetSuite, MS Teams, Zoom, and other tools
  • Deploy new workstations, printers, and contribute to network infrastructure enhancement
  • Utilize Microsoft Intune and PowerShell for secure remote management
  • Set up and manage Zoom Rooms for effective team collaboration.
  • Improved system performance by proactively monitoring and maintaining hardware, software, and network components.
  • Analyzed system logs for identifying potential issues before they escalated into larger problems.

Education

Information Technology Training - Information Technology

Year Up
Washington, DC
07.2023

Skills

  • Remote Desktop Services
  • Email Server Management
  • Backup and Recovery
  • Active Directory
  • File and Print Services

Certification

  • CompTIA Security+: Awarded


Languages

Spanish
Native or Bilingual

Timeline

Junior Systems Administrator

Capital Area Foodbank
01.2023 - Current

Information Technology Training - Information Technology

Year Up
  • CompTIA Security+: Awarded


Kevin Sosa