Kevin Sosa
Alexandria,VA
Summary
Enthusiastic and detail-oriented IT professional with 2 years of experience in technical support, hardware/software troubleshooting, and network administration. Bilingual in English and Spanish. Proven ability to provide exceptional IT solutions and support. Currently serving as a Junior Systems Administrator, contributing to the efficiency of IT operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Junior Systems Administrator
Capital Area Foodbank
01.2023 - Current
- Provide efficient technical support via phone, email, and ticketing system
- Maintain and troubleshoot computer hardware, software, and peripherals
- Administer user tasks through Active Directory, NetSuite, MS Teams, Zoom, and other tools
- Deploy new workstations, printers, and contribute to network infrastructure enhancement
- Utilize Microsoft Intune and PowerShell for secure remote management
- Set up and manage Zoom Rooms for effective team collaboration.
- Improved system performance by proactively monitoring and maintaining hardware, software, and network components.
- Analyzed system logs for identifying potential issues before they escalated into larger problems.
Education
Information Technology Training - Information Technology
Year Up
Washington, DC07.2023
Skills
- Remote Desktop Services
- Email Server Management
- Backup and Recovery
- Active Directory
- File and Print Services
Certification
- CompTIA Security+: Awarded
Languages
Spanish
Native or Bilingual
Timeline
Junior Systems Administrator
Capital Area Foodbank
01.2023 - Current
Information Technology Training - Information Technology
Year Up
- CompTIA Security+: Awarded
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