Benge Gonzalez
Phoenix,AZ
Summary
Proven leader and effective communicator, adept at multitasking and thriving in high-pressure environments. At Platinum Plus Cabaret, enhanced customer satisfaction and team performance through exceptional service delivery and conflict resolution. Skilled in customer service and team collaboration, demonstrating a detail-oriented approach and professional appearance. Achieved significant improvements in guest relations and staff agility.
Overview
4
4
years of professional experience
Work History
Host
Crazy Girls Cabaret
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and servicing guests upon arrival
- Contributed to team success through effective communication and cooperation with coworkers and management.
Manager
Platinum Plus Cabaret
06.2021 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Luthiery Degree - Guitar Construction
Roberto-Venn School of Luthiery
Phoenix, AZ01.2016
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Detail Oriented
- Professional Appearance
- Exceptional communication
- Telephone reception
- Guest Relations
- Up-selling techniques
Additional Information
US Army from 2004 to 2011
Timeline
Host
Crazy Girls Cabaret
05.2024 - Current
Manager
Platinum Plus Cabaret
06.2021 - 12.2023
Luthiery Degree - Guitar Construction
Roberto-Venn School of Luthiery
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