Benigna Bautista
Texas City
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Bay Colony Pediatrics
Dickinson
11.2022 - 01.2025
- Answered incoming calls, responding to inquiries from patients and other medical
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled and confirmed patient appointments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
- Communicated with patients with compassion while keeping medical information private.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Verified insurance coverage for appointments and collected co-payments as required.
- Called patients to confirm scheduled appointments and obtain additional details.
Front Desk Medical Assistant
MD Kids
Houston
08.2021 - 08.2022
- Gathered information from patients, processed registration paperwork, and collected payments
- Printed patient forms and reviewed charts to prepare for upcoming appointments
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Answered basic questions and provided information to patients and family members
- Maintained neat lobby areas and greeted each person promptly
- Entered updated information in patient account pages and charts
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
- Reconciled co-payment charges and maintained accurate records
- Greeted visitors and communicated to assess needs and provide direction
- Checked patients in and out of appointments
- Received, answered and responded to telephone calls
- Processed patient payments and scanned identification and insurance cards.
- Collected co-payments from patients at time of service.
BDC Service Representative
Robbins Chevrolet
Houston
06.2019 - 08.2021
- Communicated with customers to build rapport and encourage repeat business
- Monitored customer contacts, service, follow-up, and lead generation
- Documented and updated customer inquiries in CRM system
- Contacted customers to promote current marketing incentives
- Scheduled sales appointments and rescheduled no-show customers
- Identified and responded to customer service needs to promote sales of services, parts, and accessories
- Answered warm inbound calls from potential customers answering advertising solicitations
Education
Diploma -
Texas City High School
Texas City, TEXAS06.2015
Skills
- Paperwork coordination
- Mail management
- Patient relations
- Insurance verification
- Appointment scheduling
- Medical records maintenance
- Written communication
- Appointment confirmation
- Time management
- Task prioritization
- Multitasking
- Patient scheduling
- Customer needs assessment
- Call control
- Microsoft Word
- Planning
- Teamwork
Timeline
Medical Receptionist
Bay Colony Pediatrics
11.2022 - 01.2025
Front Desk Medical Assistant
MD Kids
08.2021 - 08.2022
BDC Service Representative
Robbins Chevrolet
06.2019 - 08.2021
Diploma -
Texas City High School