Benita Patterson
Park Forest,IL
Summary
Proactive Client Service Representative with a proven track record in customer support and payment processing. Known for strong communication skills and team collaboration, consistently contributing to enhanced client relations and operational efficiency.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Northern Trust Corp.
Chicago, IL
08.2023 - Current
- Managed client inquiries and resolved issues efficiently to enhance customer satisfaction.
- Collaborated with team members to streamline service processes, improving response times.
- Developed and maintained strong relationships with clients, ensuring their needs were met promptly.
- Assisted in training new staff on company policies and best practices for client interactions.
Loan Coordinator
Regional Finance
Tinley Park, IL
04.2022 - 07.2023
- Reviewed loan applications for accuracy and completeness to ensure compliance with company policies.
- Managed customer communications, addressing inquiries and providing updates throughout loan processing.
- Collaborated with underwriting team to facilitate timely loan approvals and address potential issues.
- Processed documentation for loans, ensuring all necessary information was collected and organized efficiently.
Assistant Teller Supervisor
Marquette Bank
Oak Lawn, IL
08.2017 - 04.2022
- Supervised daily operations to ensure efficient cash handling and customer service.
- Trained and mentored new tellers in banking procedures and compliance standards.
- Implemented process improvements that enhanced transaction accuracy and reduced errors.
- Monitored team performance, providing feedback to maintain high service standards.
Education
Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2026
High School Diploma -
Bremen High School
Midlothian, IL06-1996
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
Timeline
Client Service Representative
Northern Trust Corp.
08.2023 - Current
Loan Coordinator
Regional Finance
04.2022 - 07.2023
Assistant Teller Supervisor
Marquette Bank
08.2017 - 04.2022
Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Bremen High School