Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BENITO G RAMIREZ

Pharr,TX

Summary

A hard working, self driven customer service representative that strives to deliver quality service to clients/customers whether it be over the phone, chat/email support or in person. I posses call center customer service representative experience for various health insurance Medicare/Medicaid field companies, banking service and scheduling health screenings for company employers and employees.

Overview

13
13
years of professional experience

Work History

Member Service Representative

Conduent - Aetna
Remote
07.2023 - 09.2024
  • Assisted Medicare members with enrollment, disenrollment, 2024 yr extra benefit inquiries, quoted benefits to members, plan cancellations, and overall plan inquiries.

Customer Service Representative

Meriden Search - Liberty Bank
Remote
01.2023 - 06.2023
  • Assisted bank customers with their web and mobile navigation
  • Assisted in account unlock, password resets and general banking inquiries.

Client Service Representative

Quest Diagnostics
Remote
02.2020 - 12.2022
  • Assisted in scheduling employer led health screenings for company employees at one of many labs across the country.

Member Care Representative

Randstad - CVS Caremark
San Antonio, Tx
03.2015 - 01.2020
  • Assisted Medicare part D members with their RX refills and home deliveries.
  • Answered any inquiries about their RX yearly benefits.

Member Service Representative

MCNA Dental
San Antonio, Tx
01.2012 - 02.2015
  • Assisted State of Texas CHP medicaid members with enrollments and yearly dental insurance benefit inquiries.

Education

Certification - Plumbing Technology

South Texas College
McAllen, Tx
05-2011

Certification - Administrative Assistant

Southern Careers Institute
Pharr, Tx
12-1998

High School Diploma -

American School of Correspondence (Home Schooling)
Lansing, Il
05-1997

Skills

  • Team Worker
  • Active Listening
  • Chat & Email Support
  • Call Center Operations
  • Salesforce
  • Problem-Solving Abilities
  • Customer Service
  • CRM Software
  • Computer Proficiency
  • Multitasking

Languages

  • ENGLISH, Native
  • SPANISH, Intermediate

Timeline

Member Service Representative

Conduent - Aetna
07.2023 - 09.2024

Customer Service Representative

Meriden Search - Liberty Bank
01.2023 - 06.2023

Client Service Representative

Quest Diagnostics
02.2020 - 12.2022

Member Care Representative

Randstad - CVS Caremark
03.2015 - 01.2020

Member Service Representative

MCNA Dental
01.2012 - 02.2015

Certification - Plumbing Technology

South Texas College

Certification - Administrative Assistant

Southern Careers Institute

High School Diploma -

American School of Correspondence (Home Schooling)
BENITO G RAMIREZ