Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Andrews III

Springfield,MA

Summary

Dynamic Telephone Technician with Verizon, focused on enhancing customer satisfaction through effective technical support and relationship building. Proven ability to reduce downtime by efficiently diagnosing issues and providing solutions. Proven ability to ensure reliable communication networks through effective problem-solving and technical expertise. Known for strong collaboration skills and adaptability in fast-paced environments, ensuring smooth operations and team success.

Overview

25
25
years of professional experience

Work History

Telephone Technician

Verizon
02.2000 - Current
  • Provided exceptional customer service by explaining complex technical concepts in simple terms to non-technical clients.
  • Improved customer satisfaction by promptly addressing telephone system issues and providing effective solutions.
  • Reduced downtime for clients by efficiently diagnosing and repairing faults in telephone systems.
  • Established strong relationships with customers through clear communication and a commitment to resolving any concerns they may have about their telephone systems.
  • Collaborated closely with other technicians during major projects, leveraging collective expertise for successful outcomes.
  • Supported colleagues in resolving complex issues, drawing on extensive experience as a Telephone Technician.
  • Enhanced team productivity by sharing technical knowledge and providing guidance to junior technicians during on-the-job training.
  • Contributed to a safe working environment by adhering to strict safety protocols while performing tasks.
  • Maintained accurate records of work performed, parts used, and time spent on each job for seamless billing processes.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.


Education

Bachelor of Arts -

University of Massachusetts, Amherst
Amherst, MA
05-1999

Skills

  • Brand representation
  • Building rapport & customer relations
  • Product and service solutions
  • Service standard compliance
  • Technical support
  • Product knowledge
  • Scheduling & time management

Timeline

Telephone Technician

Verizon
02.2000 - Current

Bachelor of Arts -

University of Massachusetts, Amherst

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Benjamin Andrews III