Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Arbaugh

Kerens,WV

Summary

Dynamic Retail Service Specialist with a proven track record at Oreilly Auto Parts, excelling in customer relations and inventory management. Recognized for reliability and exceptional communication skills, I effectively trained new staff and implemented promotional displays, enhancing product visibility and customer engagement. Committed to delivering outstanding service and operational efficiency.

Devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Specializes in handling automotive needs.

Overview

5
5
years of professional experience

Work History

Retail Service Specialist

Oreilly Auto Pats
02.2023 - Current
  • Performed management duties, which included delivery of automotive parts to several automotive repair facilities in the Randolph county area.
  • Directly responsible for filling in for employees who called off or are unable to make it to work.
  • Performed sales calls to remote customers to find out how the company could better assist their needs.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Trained new staff on product knowledge and customer interaction best practices.
  • Collaborated with team members to maintain an organized and visually appealing sales floor.
  • Utilized point-of-sale systems to process transactions and manage returns effectively.
  • Implemented promotional displays, increasing product visibility and customer engagement.
  • Attended to customer complaints and processed product return or replacement requests.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.

Truck Unloader

UPS
10.2024 - 01.2025
  • Collaborated with team members to maintain workflow efficiency during peak hours.
  • Sorted and organized incoming shipments according to established procedures.
  • Inspected freight for damage or discrepancies, ensuring accurate inventory records.
  • Adhered to safety protocols while performing unloading operations in a fast-paced environment.
  • Monitored equipment performance, reporting maintenance needs to prevent operational delays.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Sorted and properly arranged items.
  • Handled packages with care while transporting from truck to loading dock.
  • This position was seasonal.

Overnight Stocker

Walmart
01.2022 - 02.2023
  • Organized and restocked merchandise efficiently on sales floor to optimize customer experience by using electric pallet moving equipment.
  • Collaborated with team members to maintain inventory accuracy and ensure product availability.
  • Trained new staff on safe operating procedures and efficient stocking techniques.
  • Monitored stock levels and communicated replenishment needs to management effectively.
  • Operated machinery safely for unloading and moving large shipments, adhering to safety guidelines.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained neat, organized stockroom free of hazards.

Line Cook

Foxs Pizza Den
04.2020 - 04.2021
  • Prepared and cooked pizza and menu items to maintain quality standards.
  • Operated kitchen equipment, ensuring proper use and maintenance procedures.
  • Collaborated with team members to streamline food preparation processes.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Answered phone calls to take orders while doing other front of house activities, including boxing food, handling currency, and restocking supplies.

Education

Elkins High School
Elkins

Skills

  • Good communication skills
  • Excellent written and oral communication
  • Reliability and punctuality
  • Empathy and patience
  • Customer relations
  • Cash handling accuracy
  • POS system operation
  • Telephone etiquette
  • Cross-selling products
  • Opening and closing duties

Timeline

Truck Unloader

UPS
10.2024 - 01.2025

Retail Service Specialist

Oreilly Auto Pats
02.2023 - Current

Overnight Stocker

Walmart
01.2022 - 02.2023

Line Cook

Foxs Pizza Den
04.2020 - 04.2021

Elkins High School

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Benjamin Arbaugh