Benjamin A. Sanchez
Tucson,AZ
Summary
Customer service and IT professional with over 6 years of experience in customer-focused roles and technical support. Skilled in computer assembly, troubleshooting, and IT solutions, with hands-on expertise in hardware components and system optimization. Proficient in programming and design software, with a proven ability to learn new technologies quickly and apply them effectively. Bilingual (Spanish-English) communicator with a strong commitment to customer satisfaction and problem-solving.
Overview
10
10
years of professional experience
Work History
Sales Associate
Dillard’s
11.2022 - Current
- Deliver personalized customer service, fostering strong client relationships to drive sales
- Maintain up-to-date knowledge of product offerings and assist customers in making informed purchasing decisions
- Collaborate with team members to achieve department sales goals and enhance the overall shopping experience
- Handle transactions efficiently, including returns, exchanges, and account management
Information Technology Specialist
Self-Employed
, Mexico
07.2015 - 12.2015
- Company Overview: Mexico
- Built and configured custom PCs based on client specifications, ensuring optimal performance
- Performed hardware installations, component upgrades, and system resets
- Provided technical support to clients, resolving hardware and software issues efficiently
- Educated customers on system maintenance and software usage for long-term usability
- Mexico
Education
Computer Science -
Pima Community College
01.2021
Visual Arts -
Pima Community College
01.2019
System Engineering -
Universidad del Desarrollo Personal
01.2016
Physical Mathematics -
Colegio Regis La Salle High School
01.2014
Skills
- IT Support
- Hardware setup
- Software troubleshooting
- System resets
- Data migration
- Computer Assembly
- Building PCs
- Hardware component selection
- Installation
- Maintenance
- Programming
- C
- Java
- HTML
- Design Software
- Adobe Photoshop
- Illustrator
- Flash
- Customer Service
- Conflict resolution
- Payment processing
- Technical issue resolution
Websites
Accomplishments
- Over 6 years of customer service experience, including retail, financial services, and IT support.
- Bilingual proficiency in Spanish and English, enhancing communication with diverse teams and clients.
- Hands-on expertise in building and troubleshooting computers, including hardware and software components.
- Quick learner with the ability to adapt to new systems and technologies rapidly.
- Recognized for excellent problem-solving skills and a customer-oriented approach.
Timeline
Sales Associate
Dillard’s
11.2022 - Current
Information Technology Specialist
Self-Employed
07.2015 - 12.2015
Computer Science -
Pima Community College
Visual Arts -
Pima Community College
System Engineering -
Universidad del Desarrollo Personal
Physical Mathematics -
Colegio Regis La Salle High School
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