Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Asquith

San Antonio

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Amazon through complex problem-solving and exceptional service. Skilled in computer applications and time management, adept at leading teams to exceed targets. Demonstrates strong product knowledge and safety awareness, contributing to significant improvements in customer engagement and operational efficiency.

Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.

Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
11.2023 - 02.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently lifted materials weighing as much as 50 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Customer Service Representative

Circle K
03.2023 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Support Specialist

IBEX Global
06.2022 - 04.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

High School Diploma -

Saint Amant High School
Saint Amant, LA
05-2005

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Leadership qualities
  • Complex Problem-solving
  • Courteous and professional
  • Flexible schedule
  • New hire training
  • Product knowledge
  • Order fulfillment

Timeline

Associate

Amazon
11.2023 - 02.2025

Customer Service Representative

Circle K
03.2023 - 10.2023

Customer Support Specialist

IBEX Global
06.2022 - 04.2023

High School Diploma -

Saint Amant High School

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Benjamin Asquith